Christopher Deal
Murfreesboro,Tn
Summary
Dedicated employee with proven longevity, experience providing high level customer assistance through situational analysis and problem resolution.
Skilled insurance professional prepared for this role with strong analytical and negotiation skills. Proven track record of resolving complex claims efficiently while ensuring customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Dependable with keen eye for detail and results-driven mindset.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Claims Adjuster
State Farm Mutual Automobile
08.1998 - 05.2020
- Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants.
- Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit.
- Managed complex claims investigations, ensuring thorough analysis and adherence to regulatory standards.
- Collaborated with legal teams to resolve disputes and negotiate settlements effectively.
- Mentored junior adjusters, enhancing team performance through training on best practices and compliance protocols.
- Conducted detailed assessments of damages, determining liability and settlement amounts based on policy guidelines.
Case Management Team Leader
Cumberland Mental Health Ctr-Gallatin
05.1997 - 08.1998
- Supervised a team of Adult Case Managers that addressed mental health diagnoses, substance abuse, behavioral disorders. Trained Case Managers to evaluated clients' mental and physical health, addiction, or problematic behavior and assess their readiness for treatment. Reviewed recommended treatment goals and plans.
Education
Bachelor of Science - Public Health
Western Kentucky University
Bowling Green, KY12.1994
Skills
- Auto Total Loss settlement experience
- Bodily Injury claim settlement experience
- Claims negotiation
- Liability claims investigation and settlement
- Team leadership qualities
- Computer software proficiency
- Effective communication
- Staff training
- Professionalism and integrity
- Organizational skills enhancement
- Accident scene investigations
- Strategic Decision-making
Certification
- Kentucky Independent Insurance Adjuster
Timeline
Sr. Claims Adjuster
State Farm Mutual Automobile
08.1998 - 05.2020
Case Management Team Leader
Cumberland Mental Health Ctr-Gallatin
05.1997 - 08.1998
Bachelor of Science - Public Health
Western Kentucky University