Tristan Leverett
Junction City,GA
Summary
Experienced Claims Adjuster with a strong background handling bodily injury, commercial rideshare, business auto, and homeowner-related insurance claims. Skilled in liability investigations, policy analysis, customer communication, settlement negotiations, and claim resolution. Proven ability to manage high-volume caseloads while maintaining accuracy, empathy, and compliance standards. Additional experience in real estate, property inspections, customer service, and operations management brings a well-rounded understanding of property evaluation and client relations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Claims Adjuster
Progressive Corporation
Remote
08.2022 - Current
- Manage and investigate complex bodily injury automobile claims from inception through resolution.
- Handle commercial rideshare and business auto claims involving liability analysis, coverage evaluation, and settlement negotiations.
- Review medical documentation, accident reports, witness statements, and policy details to determine claim exposure and liability.
- Negotiate settlements with claimants, attorneys, and vendors while maintaining compliance with company guidelines and state regulations.
- Provide exceptional customer service during high-stress claim situations while maintaining claim quality and efficiency metrics.
- Coordinate with legal teams, medical providers, repair facilities, and insured parties throughout the claims process.
- Experience handling homeowner-related claims investigations and property damage evaluations.
Independent Real Estate Agent & Home Inspection Business Owner
01.2018 - 01.2022
- Assisted clients with residential real estate transactions, contract negotiations, and property evaluations.
- Owned and operated a home inspection business conducting detailed residential property inspections.
- Prepared comprehensive inspection reports identifying structural, mechanical, and safety concerns.
- Built strong customer relationships through professionalism, communication, and attention to detail.
- Managed scheduling, operations, client communication, and business development activities.
Mail Carrier / Clerk
United States Postal Service
01.2015 - 01.2019
- Delivered mail efficiently while maintaining accuracy and strict delivery timelines.
- Assisted customers with postal services, retail transactions, and account inquiries.
- Maintained strong organizational skills and attention to detail in a fast-paced environment.
- Demonstrated reliability, route management, and customer service excellence.
Assistant GM - Culinary Manager
Logan’s Roadhouse
01.2006 - 01.2016
- Developed strong customer service, communication, and conflict resolution skills in a high-volume environment.
- Assisted with team leadership, training, and daily operational responsibilities.
- Managed multiple priorities while maintaining quality service standards.
Education
Bachelor of Science - Business Management
Western Governors University
Online 05.2022
Skills
- Xactimate & Xactanalysis
- Mitchell PD Suite
- Letter Writing (Denials, Reservation of Rights, etc)
- Multiple claims software experience
- Ale software
- ISO
- Accurint
- Intellirouter
- PLRB
- ARMS & other rental sites
- Salvage Sites
Commercial & Business Auto Claims
Homeowners Claims
Liability Investigations
Claims Negotiation & Settlement
Insurance Coverage Analysis
Customer Service & Communication
Property Damage Evaluation
Documentation & Reporting
Conflict Resolution
Time Management
Claims Management Systems
Estimating software
Certification
- Experienced in high-volume claims environments
- Background in residential property inspections and evaluations
- Strong investigative and analytical skills
- Adaptable across auto, property, and casualty claims environments
- Negotiating settlements
- Fl adjuster License W900492
Timeline
Sr. Claims Adjuster
Progressive Corporation
08.2022 - Current
Independent Real Estate Agent & Home Inspection Business Owner
01.2018 - 01.2022
Mail Carrier / Clerk
United States Postal Service
01.2015 - 01.2019
Assistant GM - Culinary Manager
Logan’s Roadhouse
01.2006 - 01.2016
Bachelor of Science - Business Management
Western Governors University