Latrice Broomfield

Seeking a professional position to utilize my knowledge in the auto insurance industry. Detailed- oriented with over 8 years of experience managing claims in Auto & Property. I Have a proven track record of handling complex claims effectively, and resolving disputes. Strong organizational abilities, and quality communication skills. Experience in provided excellence of customer service to customers. Ability to properly set liability quickly to resolve claims. Consistent handling of best claim procedures with commitment to the claims industry.

• 8 years if intaking calls to initiate first contact for vehicle accident claims.
• 10 years of administrative /clerical experience
• Aim to provide customers with the highest level of customer service possible.
• High problem-solving and organizational skills
• Assisted clients with coverages and understanding of current policy information.
• Strong ability to work well under pressure in multiple scenario situations, with accurate and efficient work.
• Types 50-55 WPM
• Excellent verbal and written communication with policy holders, other carriers, and all parties involved.
• Ability to multitask to handle Claims, Coverages, Dispatch Tows, etc. To help with the customer needs while filing a loss.
• Detail orientated- with filing and with Computer proficiency on Windows platform includes Power point and MS Office applications (Word, Excel, Outlook). Experience In handling multiple programs that are needed to records information into the system, with the ability to Perform general office tasks.
• Ability to work well in a team setting as well as to self-motivate and work independently.
• Managed an average case load of 60 claims per month.
• Processed and assessed auto claims from beginning to closure.