Jolisa Ollivierre
Houston,TX
Summary
Experienced Workers' Compensation professional with a strong background in managing claims, ensuring regulatory compliance, and facilitating effective return-to-work programs. Proven ability to coordinate with employees and medical providers. skilled in injury reporting, case management. Known for excellent communication and great trustworthy relationship with my claimants and proactive approach to injury prevention. Great with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Claims Adjuster I
Workers' Compensation
Christiansted, St. Croix
06.2021 - 05.2025
- Maintained accurate documentation of all claim activities within designated system.
- Reviewed medical records, police reports, and related documents for claim investigations.
- Investigated insurance claims by assessing coverage, liability, and preparing detailed reports.
- Determined payment authorization for questionable claims through thorough investigation.
- Coordinated with medical professionals to evaluate injury claims and establish compensation.
- Calculated and authorized claims payments within designated authority limits.
Security Guard
Commercial
Christiansted, St. Croix
04.2018 - 08.2019
- Completed incident reports regarding violations of policies or procedures.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Issued visitor badges and access cards to authorized personnel.
- Conducted daily security patrols of assigned areas.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Coffee Barista
Food Town
Christiansted, St. Croix
12.2017 - 09.2018
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Prepared hot and cold coffee drinks according to customer specifications.
- Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
- Greeted customers, took orders and answered questions about menu items.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
High School Diploma -
Central High School
St. Croix, RFD #127 Kingshill VI06-2016
Skills
- Claims investigation
- Medical record review
- Payment authorization
- Customer service
- Attention to detail
- Active listening
- Report writing
- Claims processing
- Multitasking capacity
- Case management
- Organizational skills
- Data entry
- Claims file documentation
- Highly motivated
- Team collaboration
Affiliations
- Detail-oriented with strong organizational and documentation skills
- Empathetic and supportive abilities in high pressure situations
- Adaptable and able to learn new systems and procedure quickly
- Positive, team focused attitude
Accomplishments
- Frequently requested by the director to handle complex or disputed claims.
- Recognized by director for empathetic handling of sensitive employee injury case.
Timeline
Claims Adjuster I
Workers' Compensation
06.2021 - 05.2025
Security Guard
Commercial
04.2018 - 08.2019
Coffee Barista
Food Town
12.2017 - 09.2018
High School Diploma -
Central High School