TRESICIA TRUXON
Bowie,US
Summary
Impactful consumer lending specialist recognized for increasing loan application approvals by evaluating financial information and enhancing processing efficiencies. Successfully reduced delinquency rates through proactive communication, while developing new lending products to meet diverse client needs and drive customer satisfaction.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Consumer Loan Specialist
OneMain Financial
06.2023 - Current
- Managed a portfolio of consumer loans, ensuring timely repayments and monitoring performance metrics.
- Increased loan application approvals by carefully evaluating financial information and credit history.
- Streamlined loan processing procedures, enhancing turnaround times and elevating customer satisfaction.
- Reduced delinquency rates through proactive communication and negotiation with borrowers facing financial challenges.
- Cultivated strong client relationships, generating repeat business and referrals for additional loans.
- Tailored repayment plans for struggling borrowers, minimizing risk of default while maintaining positive client relationships.
- Collaborated with underwriters to optimize loan conditions for both the lender and borrower.
- Ensured regulatory compliance by staying up-to-date with industry legislation, guidelines, and best practices.
- Worked closely with colleagues across various departments to ensure seamless coordination throughout the loan process.
- Maintained accurate records of all loan documentation, supporting efficient audits and reporting processes.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Assisted in the development of new lending products to better serve diverse client needs.
Treatment Plan Coordinator
Horizon Family Dental Care
08.2020 - 10.2022
- Explained treatment plans and payment options
- Assisted patients with completing check-in and payment forms for a smoother service experience
- Reviewed and corrected claim errors to ensure smooth processing
- Increased customer satisfaction by resolving customer service issues
- Resolved help desk issues to enhance operations and ensure excellent customer service
- Collaborated with all customers to determine their needs and deliver excellent service
- Was in charge of compiling and reviewing medical records
- Generated monthly statements to check outstanding balances
- Advocated for operational changes that led to cost savings and increased profit margins
- Utilized Dentrix software to schedule patient appointments efficiently
Financial Planner and Insurance Agent
Community Benefits
07.2018 - 08.2020
- Resolved health and life insurance policy issues, enhancing operations and delivering high-quality customer service
- Examined claims documentation and related records to identify insurance coverage limitations, ensuring informed customer decisions
- Explained the features and capabilities of policy offerings to customers to help them understand the products and get the most out of them
- Conducted property investigations to identify and classify damages, facilitating accurate customer claims processing
- Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations
- Provided support and mentoring to new team members as they learned various navigational duties, such as insurance policy and federal standards
- Built relationships with customers and colleagues to enhance collaboration with customers, peers, and field managers, which aided in the development of clear communication and active listening skills
Assistant Office Manager
Heartland Dental
08.2015 - 07.2018
- Provided excellent administrative support to office staff, promoting office operations excellence
- Tracked and evaluated employee performance to complete annual reviews, recommend advancements, and address productivity issues
- Recruited, hired, trained, and supervised 20 employees, as well as implementing a mentoring program that increased employee engagement
- Collaborated with insurance company representatives to expedite payments and resolve filing issues, maintaining low aging balances and ensuring office finances remained stable
- Analyzed historical administrative cost data to prepare monthly and quarterly budgets for corporate management
- Created virtual presentations that were both informative and appealing
- Used regular correspondence and scheduled follow-up to communicate corporate objectives to all divisions
Plant IT Systems Technician
Allen Family Foods
12.1999 - 11.2012
- Used information engineering, data modeling, and structured analysis to plan and design computer systems
- Executed installation of hardware and software on new systems to optimize operational efficiency.
- Mapped business processes to identify improvement opportunities across workflows
- Tracked employee tasks and evaluated data processing to pinpoint inefficiencies
- Worked closely with upper management to develop and implement new processes in order to drive strategy
- Improved quality control operations by linking policies to business outcomes
- Provided extensive [Software] training, imparting knowledge of best practices for data security and error reduction
- Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects
Education
Computer Forensics - Bachelor of Science -
Colorado Technical University
Colorado Springs, CO12-2023
Dental Assisting - Associate of Applied Science -
Fortis College
MD01-2014
Skills
- Loan origination
- Credit assessment
- Compliance management
- Loan portfolio oversight
- Loan product design
- Client engagement
- Risk assessment
Certification
- Radiological Dental Technician
- CPR
- Salesforce
Accomplishments
Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
Affiliations
- Summa Cum Laude graduate /Fortis College
- Alpha Beta Kappa National Honor Society
- Community Social Club for mentors and outreach
- DANB professional
Skills
- Portfolio Management
- Team Player
- Financial Advising
- Database Management
- Loan File Maintenance
- Wealth Planning
- Creditworthiness Determination
- Self Motivation
- Oral and Written Comprehension
Timeline
Consumer Loan Specialist
OneMain Financial
06.2023 - Current
Treatment Plan Coordinator
Horizon Family Dental Care
08.2020 - 10.2022
Financial Planner and Insurance Agent
Community Benefits
07.2018 - 08.2020
Assistant Office Manager
Heartland Dental
08.2015 - 07.2018
Plant IT Systems Technician
Allen Family Foods
12.1999 - 11.2012
Computer Forensics - Bachelor of Science -
Colorado Technical University
Dental Assisting - Associate of Applied Science -
Fortis College