Tressa Monell

High-volume direct mail manufacturing producing over 100 million pieces annually.

• Owned end-to-end operational performance, scalability, and execution across two shifts, seven departments, 25+ production assets, and 50+ indirect reports.
• Servedas the final authority for production scheduling, overtime, consumables purchasing, inventory levels, and operational prioritization under fixed weekly deadlines.
• Led Directors, Managers, and Supervisors across Production, Quality/Compliance, Procurement, Production Systems, Warehouse and Logistics, and Facility.
• Created, owned and enforced enterprise process manuals and SOP frameworks, ensuring consistent execution, audit readiness, and cross-departmental alignment.
• Eliminated missed-shipment penalties and emergency freight costs through proactive planning and recovery execution: $139K (2023) → $27K (2024) → $0 (2025) while volume increased.
• Reduced external outsourcing dependency and spending by increasing internal capacity, cross-training, and utilization. - $318K (2023) → $0 (2025)
• Scaled annual production volume from 87M to 113M+ pieces while maintaining cost discipline, quality standards, and on-time delivery.
• Led a full shift structure redesign (3×8 to 2×10), reducing call-outs by 30%, and increasing output by 28% while improving employee retention and morale.
• Direct machine investment decisions: vendor evaluation, cost/benefit analysis, executive proposals, purchasing, installation, and facility readiness.
• Acted as the senior escalation point for operational failures, staffing crises, equipment downtime, and deadline risk.
• Led system modernization and automation initiatives in partnership with Development to improve transparency, accountability, accuracy, and scalability.
• Held final decision authority for operations workforce strategy, partnering with HR on hiring, compensation, discipline, performance management, and terminations, to ensure compliance while maintaining operational accountability.

• Directed daily execution of fixed-cycle weekly production schedules across all shifts, delivering on-time completion with zero service failures.
• Led frontline supervisors, operators, equipment specialists, production support, warehouse, and prepress teams with full accountability.
• Enforced production standards and performance benchmarks across the floor, ensuring consistent execution, safety, and quality.
• Managed labor allocation, cross-training, overtime planning, and real-time recovery during absences or breakdowns.
• Oversaw equipment readiness in coordination with maintenance, minimizing downtime, and supporting uninterrupted production flow.
• Led daily quality control enforcement and resolution of material and product issues.
• Supported structured issue resolution through EOS tools, improving execution discipline.
• Owned production workforce performance management, partnering with HR on hiring, discipline, terminations, and employee relations, while retaining decision authority within policy and legal guidelines.

• Led client services teams supporting low- and high-volume direct mail clients.
• Owned account health, retention, lifecycle strategy, and escalation management.
• Acted as an operational translator between Client Services, Production, and Development.
• Improved workflows, SOPs, and CRM discipline to support scale and consistency.
• Provided executive insight into client behavior, volume trends, margin drivers, and growth opportunities.
• Partnered with Operations and Finance to establish service pricing based on COGS, labor rates, capacity constraints, and client budgets, ensuring sustainable margins while meeting client expectations.

• Managed the full lifecycle of high-volume client campaigns, from order intake through execution and delivery.
• Owned accurate, on-time order entry for 600+ client locations on fixed weekly deadlines, managing sensitive variable data, creative elements, and approvals, where precision and error prevention were critical to successful execution.
• Directed client change management under deadline pressure, coordinating last-minute edits, approvals, payments, and production readiness, while keeping customers aligned to timelines and operational constraints.
• Served as a trusted advisor to enterprise clients on planning, execution, and performance.
• Built and sustained an enterprise account, growing weekly volume from approximately 10K to over 700K pieces through trusted partnership, execution consistency, and operational alignment.
• Recognized as a key revenue steward, with leadership managing transition timing carefully during promotions to ensure continuity, and protect long-term account stability.
• Progressed into managing and mentoring account teams.

• Served in a dual support role spanning client account management and executive leadership within a fast-paced marketing services environment
• Managed client communications and coordinated project timelines to ensure accurate, on-time delivery under tight production deadlines
• Ordered targeted mailing lists based on geographic requirements for nationwide campaigns, ensuring data accuracy and alignment with client objectives
• Partnered in the development and refinement of internal order intake platforms to improve organization, accuracy, and consistency across account managers
• Created and managed digital proof files for all orders, facilitating edits and securing client approvals within compressed timelines
• Solicited and evaluated print and production quotes from third-party vendors to support cost-effective vendor selection and on-time execution
• Acted as liaison between clients, internal teams, and external vendors to maintain workflow continuity and service accountability
• Supported executive leadership with scheduling, reporting, workflow coordination, and cross-functional communication