Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Letter Carrier
United States Postal Service, USPS
Memphis, TN
11.2023 - 02.2025
Delivered mail efficiently across designated routes, ensuring timely service to residential and commercial clients.
Maintained accurate records of deliveries, tracking undelivered items for effective resolution.
Adhered to safety protocols while operating delivery vehicles in various weather conditions.
accounting and collections specialist
Internal Revenue Service, IRS
Memphis, TN
10.2022 - 01.2023
Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
Verified correct information on tax payers forms.
Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
Targeted all possibilities for resolving the callers issues.
Package Car Delivery Driver
UPS
Bartlett, TN
11.2019 - 08.2022
Correctly pre sort packages at a fast moving pace
Work safely and proficiently as possible
Make sure area is clean and hazard free
Deliver packages to the correct resident or business in prompt time.
Verified accuracy of all shipping documents.
Recorded delivery information on daily logs and tracked progress throughout the day.
Provided exceptional customer service by responding promptly and professionally to customer inquiries and complaints.
CDL Class A Truck Driver
Schneider National Carrier
West Memphis, AR
09.2018 - 11.2019
Drive safely to deliver products to customers.
Conducted pre-trip inspections to ensure vehicle safety and compliance.
Operated Class A trucks safely and efficiently across diverse routes.
Maintained accurate logs of hours driven, mileage, and cargo details.
Tax Preparer
Jackson Hewitt Tax Service
Memphis, TN
11.2016 - 04.2018
Prepare clients tax needs and answer any questions related to fulfilling their tax needs and gains
Update files and make necessary changes.
Maintained accurate records of all client transactions and filings.
Conducted research on current trends in taxation law to stay up-to-date with changes.
Worked closely with other departments within the company to ensure accuracy of data entry into system databases.
Rehabilitation Technician
Aegis Therapies
Memphis, TN
06.2015 - 08.2016
Assisted physical therapists with patient treatments and exercises.
Instructed patients on how to use assistive devices such as wheelchairs, crutches, walkers, and canes.
Maintained records of patient progress in accordance with departmental policies and procedures.
Education
Middle College High
Skills
Computer skills Microsoft word/works/excel typing skills (6 years)
Goal-oriented mindset
Legal Compliance Understanding
Record keeping proficiency
Teamwork orientation
Data Entry Efficiency
Certification
90 hour Pre Licensing course -Memphis Area Real School.