Treva Cline
Bruceton Mills,WV
Overview
12
12
years of professional experience
Work History
Customer Service Team Lead
Bass Pro Shops
10.2023 - Current
- Trained and supervised cashiers and customer service representatives, offering assistance, guidance and feedback for successful shifts
- Opened and closed cash office, including all store tils and deposits
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions
- Promoted to team lead of customer service for providing legendary customer service while selling store promotions and remaining calm in trying situations
- Checked statuses and organized online orders to coordinate efficient pickup and delivery
Delivery Driver
DoorDash
08.2020 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Kitchen Prep Cook
Bob Evans Restaurant
09.2016 - 10.2023
- Managed mutilple task, including prepping fresh fruits and vegetables, mixing and baking breads, preparing hot soups and side dishes while preserving freshness and quality of food
- Maintained food safety and sanitation standards by monitoring temperatures, dates and strength of cleaning solution, ensuring areas were cleaned promptly and properly
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and in timely maner, enabling smooth service during peak hours
- Operated dishwasher and manually washed dishes to clean chinaware, silverware, and cooking utensils.
- Assisted in training new hires, sharing expert knowledge and techniques for improved performance
Assistant Manager
Burger King
08.2013 - 09.2016
- Assisted general manager in managing shifts and closing and opening store
- Made food and supply orders, keeping sufficient stock, along with inventory duties
- Handled bank deposits along with entering payroll information into computer system
- Monitored sales and labor hours for profitability
- Maintained a clean, safe and organized store environment adhering to food safety regulations
- Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
Education
Accounting
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Fulton High School
Knoxville, TN05.2003
Timeline
Customer Service Team Lead
Bass Pro Shops
10.2023 - Current
Delivery Driver
DoorDash
08.2020 - 01.2024
Kitchen Prep Cook
Bob Evans Restaurant
09.2016 - 10.2023
Assistant Manager
Burger King
08.2013 - 09.2016
Accounting
Pellissippi State Community College
High School Diploma -
Fulton High School
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