TREVA WYCHE

Determined eligibility for SSHC health services using established criteria for homelessness. • Performed health record maintenance, including archiving, destruction, scanning and indexing of health information into health records according to established policies and protocols • Trained on screening for eligibility for SSHC health services, verifying insurance coverage, creating a health record, scheduling appointments and accurately entering client data into the practice management system. • Ensured that all submitted public assistance are complete with required supporting documentation. • Completed clerical tasks associated with public assistance applications, EHR registrations, and correspondence. MAT service coordinator

Conducted initial intake process with clients to completion, including intake paperwork, input into GEO database, and assignment of groups and other services • Assisted case managers with case coordination, communication with appropriate official agencies and preparation and distribution of reports • Provided customer service to those entering facility, including clients, vendors, and general public.

• Responded to concerns, questions, and inquiries from customers utilizing the service Airbnb • Promptly responded to inquiries from members and clients via email and phone • Recommended and helped select reservation sites based on client preferences/budget.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Facilitated and maintained positive relationships with all customers • Responsible for maintaining all invoice processing, purchase orders, expense records, and payment transactions • Balanced all monthly ledger accounts to accurately record cost and month end accruals • Responsible for de-escalating all customer-related concerns or issues.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.