Call Center Agent
Trevante Sanders
Lee Hardware & Building Supplies
Waycross,GA
3
years of professional experience
Customer service professional with experience in call routing, CRM data entry, and order processing. Known for calm communication, fast problem-solving, and accurate appointment scheduling.
Work History
Call Center Agent
6 Months- Assisted customers with inquiries, issues, and complaints via telephone, email, and chat to enhance overall satisfaction.
- Managed high-volume customer calls to deliver prompt service and improve customer experience. of inbound and outbound customer calls.
- Handled customer interactions by identifying needs, building trust, and resolving complex issues to streamline service.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Directed customers to sales, delivery, and store service teams
- Processed product orders for lumber, tools, and home repair supplies
- Assisted customers with quotes, product checks, and special requests
- Developed strong relationships with customers through effective communication skills.
Customer Service Representative
2 Years 3 Months- Ensured high customer satisfaction by resolving issues efficiently with knowledgeable and friendly service.
- Cultivated strong customer relationships through tailored assistance and dedicated support, enhancing customer loyalty.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected detailed project information for kitchen, bath, and home remodeling requests to facilitate accurate service delivery.
- Answered customer calls and directed remodeling inquiries to appropriate TAB Remodeling staff.
- Entered customer details into CRM and maintained service logs.
Education
High School Diploma
Skills
Call management
CRM data entry
Order processing
Inbound call reception
Customer interaction
Resolving issues
Data entry accuracy
Service quality assurance
Quality assurance
Product knowledge
Appointment scheduling
Script development
Problem-solving skills
Resolving issues
Timeline
Call Center Agent
Lee Hardware & Building Supplies
2026.05 - CurrentRead More
Customer Service Representative
Tab Remodeling
2024.01 - 2026.04Read More
Jeff Davis High School
High School Diploma
Read More