Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Bass

Roanoke,AL

Summary

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

1
1
year of professional experience

Work History

Call Center Agent

S3 Resupply
Roanoke, Alabama
01.2025 - Current
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.

Payment Processing Associate

GRT Financial
Roanoke, Alabama
10.2023 - 11.2024
  • Reviewed and processed incoming orders from customers, ensuring accuracy of information.
  • Created invoices for completed orders according to company policies and procedures.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Managed customer inquiries regarding payment status, account balances, collections activity.
  • Evaluated client situations and recommended optimal products to meet individual needs.

Education

High School Diploma -

Handley High School
Roanoke
05-2023

Skills

  • Account management
  • Data entry
  • Customer service
  • Call management
  • Attention to detail
  • Time management
  • Analytical thinking
  • Typing speed
  • Conflict resolution
  • Team collaboration
  • Documentation and reporting
  • Appointment setting
  • Payment reconciliation
  • Billing procedures

Languages

English
Native/ Bilingual

Timeline

Call Center Agent

S3 Resupply
01.2025 - Current

Payment Processing Associate

GRT Financial
10.2023 - 11.2024

High School Diploma -

Handley High School

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Nancy Bass