Trevaughn Wilson
Tulsa,OK
Summary
Experienced Process Guide and Supervisor with a team of 50+ Warehouse Associates. Possessing a positive attitude that fosters a welcoming and productive work environment. Expertise in overseeing daily operations, managing personnel, and implementing efficient processes, resulting in consistent operational excellence across diverse business environments. Demonstrates leadership through empathy, encouraging and holding the team accountable through analytical problem-solving. Skilled team builder and leader, excelling in customer relations.
Overview
11
11
years of professional experience
Work History
Process Guide, Ambassador and Associate
Amazon
02.2023 - Current
- Taught, Coached, and Mentored 50 + Associates at any Given Time, Including Risk Assessments and Safety Briefings
- Maintained and Managed Standard Operating Procedures within the Count, Amnesty, and Pick (CAP)
- Mentored and coached team members as an Ambassador of excellence ensuring Associates were properly trained
- Assisted in navigating and evacuating associates during safety drills and emergency situations.
- Trained Operator on Pallet Jacks, Tote Tanks, Arsaw Equipment Operator, Scanners and numerous IT Platforms
- Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective action plans as needed in several different types of Quality Audits
- Observed floor health removing any safety hazards, utilize 5s zones making sure everything is in appropriate location and ensuring associates have proper PPE to perform their work efficiently
- Led start of shift stand ups to ensure associates get proper stretching before work, aware of current goals for the day and informed on how to perform their job safely
Assistant Manager
Braums
03.2014 - 10.2021
- Promoted professional growth and facilitated talent development of each employee to drive performance results
- Supervised and evaluated staff on performance metrics allowing them to excel in their path
- Conducted planning meetings with my assistants and trained them on sales techniques significantly improving performance
- Served as a liaison between senior officers and enlisted Marines, effectively communicating orders and directives
- Planned team building exercises to increase cooperation and satisfaction in the workplace overall
- Planned out daily task and assigned employees to the appropriate workspace to handle forecasted demand
- Minimized loss and misuse of equipment through proper restaurant supervision and training
- Resolved problems or concerns ensuring satisfaction of involved parties
Education
Certified Manager Program -
Tulsa Community College
High School Diploma -
East Central High School
01.2014
Skills
- Servant Leader
- Expert Problem Solver
- Strong Interpersonal Skills
- Focused on Results
- Quality Control
- Strategic Planning
- Project Management
- Training
- Mentoring
- Staff Management
- Team building
- Goals and performance
- Customer obsession
- Bias for action
- Ownership
Accomplishments
- Awarded "Associate Of The Month" twice within the same year at Amazon (2024)
- Supervised team of 50+ associates (Amazon)
- Supervised team of 23 associates (Braums)
- Recognized for being with Amazon 2+ Years
- Recognized for being at Braums for 5+ Years
- Completed 177 Mile Piestewa Challenge (2nd)
- Joined the "5k Pick Club" for picking over 5000 units in a single shift
- Recognized by leadership within Amazon
- Top Performing Manager at Braums
- Top Performer in Recognizing our Associates
Timeline
Process Guide, Ambassador and Associate
Amazon
02.2023 - Current
Assistant Manager
Braums
03.2014 - 10.2021
Certified Manager Program -
Tulsa Community College
High School Diploma -
East Central High School