To obtain a lucrative career working in customer service, with the intent to continue my education as a long-lasting employee as well as persistently putting in the hard work around the clock to be successful for the business and my coworkers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Groundman
Westech
Bishop, CA
11.2017 - Current
Groundman: Troubleshooting damages buried and aerial, replacing and wiring drops, SNI placement and replacing any soiled IW from SNI to the house, pole transfers, down guy installation, buried work, digging up cables, vault work, pulling in cable, cable installation, and ladder work
Experienced in General Order95 and its application of overhead electrical construction
Installing broadband routers, networking, conditioning pairs for DSL/broadband-which consists of removing bridge tap, deload parts, and rebuilding splice cables when necessary
Cable Lineman
Frontier Communications
Bishop, California
07.2020 - 07.2024
Measured signal strength at utility poles.
Used diagnostic tools to test and adjust equipment settings for optimal performance.
Set up modems and other hardware with necessary cables.
Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
Repaired damaged cables by replacing defective components such as connectors, amplifiers, splitters .
Worked with truck-mounted reels to complete large installation projects.
Configured and installed routers, modems, and other networking equipment for customers.
Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.
Diagnosed errors and technical problems and determined solutions to produce timely service reports.
Followed safety regulations while performing duties at heights or working around hazardous materials.
Employed knowledge of electronic and electrical principles to troubleshoot equipment.
Provided training and guidance to new Cable Lineman employees.
Set up service for customers by installing, connecting, testing or adjusting equipment.
Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
Communicated with customers to access work areas and explain work.
Laid out cabling plans and ran through buildings to desired locations.
Installed and spliced fiber-optic cables in underground trenches.
Performed routine maintenance on all tools used for the job.
Completed line work at heights using bucket trucks and underground using access points.
Responded quickly to emergency requests from customers.
Tested newly installed cables with a variety of testing devices.
Assisted in troubleshooting problems related to cable services.
Constructed new service drop lines from utility poles to customers' premises.
Installed, maintained, and repaired residential and commercial cable systems.
Demonstrated professionalism and excellent customer service throughout all customer interactions.
Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
Student
Northwest Lineman College
Oroville, CA
07.2019 - 10.2019
Pole Climbing -35ft to100ft Poles
Working Aloft – Insulator Change out, Rigging, Transformers, ChainSaw Work, Pole Top Rescue
Line Truck Operator, Bucket Truck, Digger Derrick
Metering
OSHA ET & D Classes and Training
Inspection of poles, overhead lines, etc
Lead Deck Hand
French Gulch Marina
Lake Isabella, CA
06.2017 - 07.2019
Performed in-depth daily safety and mechanical inspections on all rental watercraft
Performed daily safety briefings for employees
Allocated Daily assignments to employees
Presented excellent water safety, fire safety, and operational instruction for rental customers
Education
Northwest Lineman College
Oroville, CA
Kern Valley High School
Lake Isabella, CA
Skills
Proficient with hand tools
Proficient with power tools
Skilled in Mig and Arc Welding
Experienced in automotive repair
Working with/and around high and low voltage
Troubleshooting
Overhead and underground transmission facilities and appurtenances
Experience with electrical tools in overhead and underground line construction and maintenance
Exceptional customer service skills
Certification
First Aid / CPR / Pole Climbing / Pole Top Rescue/ Vault Rescue / Digger Derrick Operation / Manlift/ Boating License
Leadership
Efficiently trained and supervised seasonal employees.
Link Crew Leader junior and senior year of high school.
Football captain freshman through senior year of high school.
Baseball captain freshman through senior year of high school.
Lead daily safety meetings and briefed employees for the upcoming daily activities and events.
Journeyman HVAC Tech/ Journeyman Gas Pipe Tech at Air-Tech Heating, Air Conditioning & RefigerationJourneyman HVAC Tech/ Journeyman Gas Pipe Tech at Air-Tech Heating, Air Conditioning & Refigeration