Trevesia Young
FOREST PARK, OKLAHOMA,OK
Summary
Dynamic and customer service-focused professional with extensive cleaning expertise honed at DRTC. Proven ability to enhance facility hygiene and improve workflow efficiency. Skilled in restroom care and time management, I foster team collaboration and maintain high standards of cleanliness, contributing to a welcoming environment for all building occupants.
Overview
39
39
years of professional experience
Work History
Janitor
DRTC
Oklahoma City, OK
04.2023 - 01.2025
- Maintained cleanliness in assigned areas following safety and sanitation protocols.
- Operated cleaning equipment effectively to ensure high standards of hygiene.
- Assisted in inventory management of cleaning supplies and tools.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Trained new staff on proper cleaning techniques and safety procedures.
- Implemented efficient waste disposal methods to enhance environmental sustainability efforts.
- Improved workflow processes for increased productivity in daily janitorial operations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Sales Associate
Walmart
Oklahoma City, OK
03.2021 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Trained new associates on sales techniques and store policies to ensure team efficiency.
- Implemented promotional displays to drive sales and improve product visibility.
- Processed transactions efficiently, ensuring compliance with financial procedures and customer satisfaction.
- Collaborated with management to streamline checkout procedures, reducing wait times for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Homeland Grocery
Oklahoma City, OK
06.2016 - 01.2018
- Analyzed customer feedback to identify areas for service improvement and operational enhancements.
- Led weekly team meetings to discuss sales targets, performance goals, and customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Store Manager
Walgreens
Oklahoma City, OK
11.2005 - 12.2016
- Led team in achieving sales targets through effective inventory management and merchandising strategies.
- Streamlined operational processes, enhancing workflow efficiency and reducing waste across store departments.
- Developed staff training programs, improving customer service skills and knowledge of products among team members.
- Implemented loss prevention strategies, significantly reducing shrinkage and increasing overall store profitability.
Manager
Conoco Gas Station
Oklahoma City, OK
07.1997 - 11.2005
- Oversaw daily operations, ensuring efficient flow of services and customer satisfaction.
- Managed inventory levels, optimizing stock to meet demand while reducing waste.
- Developed training programs for staff, enhancing team performance and service delivery.
- Implemented safety protocols and compliance measures, minimizing risks in operations.
- Analyzed sales trends, adjusting strategies to improve profitability and operational efficiency.
- Fostered positive relationships with customers, addressing inquiries and resolving issues promptly.
- Led staff meetings to communicate updates, align goals, and promote a collaborative environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Mail Clerk
Delong's Mailing
Oklahoma City, OK
01.1986 - 05.1994
- Managed incoming and outgoing mail operations, ensuring timely processing and delivery.
- Oversaw inventory of mailing supplies, maintaining optimal stock levels for efficient workflow.
- Trained new staff in mail sorting techniques and operational procedures to enhance team performance.
- Implemented streamlined processes for package tracking, improving accuracy and reducing delivery times.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
Education
General Studies
OSU-OKC
Oklahoma City, OKHigh School Diploma -
Millwood High
Oklahoma City, OK05.1988
Skills
Cleaning expertise
Restroom care
Customer service-focused
Mopping techniques
Skilled housekeeper
Bathroom sanitation
Time management
Customer service
Team collaboration
Work prioritization
Timeline
Janitor
DRTC
04.2023 - 01.2025
Sales Associate
Walmart
03.2021 - 07.2024
Sales Associate
Homeland Grocery
06.2016 - 01.2018
Store Manager
Walgreens
11.2005 - 12.2016
Manager
Conoco Gas Station
07.1997 - 11.2005
Mail Clerk
Delong's Mailing
01.1986 - 05.1994
General Studies
OSU-OKC
High School Diploma -
Millwood High