Trevian Grenon

Sutton,MA

Summary

As a passionate employee in the aviation industry, I bring a proven track record of ensuring exceptional customer experiences and operational efficiency. With a keen eye for detail, strong communication skills, and a commitment to safety and excellence, I am poised to contribute to the continued success of Turkish Airlines. I thrive in fast-paced environments and am eager to leverage my expertise to enhance passenger satisfaction, streamline processes, and work with my team to uphold the highest standards of quality and professionalism.

Overview

years of professional experience

Work History

Account Manager

Air France/KLM Royal Dutch Airlines, Primeflight

09.2024 - Current

As the account manager, I ensure communications to my team and the airline we represent to have on-time departures. I finalize schedules, following very strict guidelines for the finance aspect. I am eager to assist, helping my team on an everyday basis from the arrival, to the check-in, to departures. I also assist with helping any passengers who may be frustrated, stressed and unfamiliar with the company’s policy. I find solutions and resolve any situations that may escalate. I ensure clear communications to the crew about the expected boarding and departure time’s for an expected on time departure.
Current Employee of this company

Supervisor/Lead Customer Service Representative

PrimeFlight

04.2023 - Current

Supervisor/Lead for the Airport operations of Air France & KLM which requires to oversee day-to-day operations from scheduling, to ticketing, to providing exceptional customer service, to allowing my team to succeed.
Ensuring safety for the passengers as well as employees by ensuring procedures are followed.
Current Employee of this company

Customer Service/Lumber Associate

Home Depot

04.2020 - 08.2022

Ensuring a safe environment for the customers
Providing assistance to the customers, resolving difficult situations
Attention to Detail: Strong attention to detail when inspecting lumber for quality and ensuring accurate measurements and cuts for customers.
Problem-Solving: Proven ability to troubleshoot and resolve issues quickly and effectively, whether related to customer inquiries, inventory discrepancies, or equipment malfunctions.
Fast ability to learn and adapt and be proactive to unexpected situations situations, environments

Education

Business Administration - undefined

Anna Maria College

01.2024

Skills

Leadership: Proven ability to lead and motivate teams while achieving operational goals in a fast-paced airport environment

Communication: Strong verbal and written communication skills; trusted to deliver passenger announcements during delays and cancellations

Problem-Solving: Quickly resolves operational challenges and customer concerns while making sound decisions under pressure

Attention to Detail: Committed to safety, regulatory compliance, and accuracy in all aspects of airline operations

Teamwork: Collaborates effectively across teams to support efficient operations, accountability, and exceptional customer service

Timeline