TREVIAN STEWARD
Overland Park
Summary
Results-driven and detail-oriented professional with a strong background in operations, customer service, and order management across retail, telecommunications, insurance, and media industries. Proven ability to drive performance, improve processes, and deliver exceptional service in both in-person and remote environments. Adept at collaborating with cross-functional teams, adapting to fast-paced settings, and leveraging data to support decision-making. Committed to continuous growth and delivering value through efficiency, communication, and innovation.
Overview
7
7
years of professional experience
Work History
Order Management Analyst
Russell Stover Chocolates
04.2025 - Current
- Manage end-to-end order processing, ensuring accurate and timely fulfillment across retail, wholesale, and e-commerce channels
- Collaborate with cross-functional teams including Sales, Supply Chain, Logistics, and Customer Service to monitor order status and resolve issues
- Utilize ERP systems (e.g., SAP, Oracle) to manage inventory availability, pricing accuracy, and order execution
- Support demand planning and inventory alignment through data-driven reporting and performance metrics
Mobile Expert
T-Mobile
09.2023 - Current
- Delivered personalized sales and support experiences to customers through virtual platforms, focusing on wireless solutions, device upgrades, and service plans
- Utilized digital tools and technology to engage with customers, build rapport, and drive sales in a remote retail environment
- Met and exceeded performance targets in customer satisfaction, sales conversion, and solution delivery
- Collaborated with team members and leadership to optimize virtual retail operations and share best practicesent
- Collaborate with team members and leadership to optimize virtual retail operations and share best practices
Claims Associate
Progressive
08.2021 - 07.2023
- Investigated, evaluated, and processed auto insurance claims with accuracy and efficiency, ensuring timely resolution for policyholders
- Collaborated with internal teams, adjusters, and external partners to verify information, assess damages, and determine liability
- Collaborate with internal teams, adjusters, and external partners to verify information, assess damages, and determine liability
- Maintained detailed documentation and adhere to regulatory and company compliance standards
Operations Manager
Raising Cane's
10.2019 - 07.2021
- Oversaw daily restaurant operations, ensured high standards in food quality, customer service, cleanliness, and team performance
- Led and developed a team of crew members and shift leaders through hands-on training, coaching, and performance management
- Drove operational efficiency by managing inventory, labor costs, and scheduling to achieve sales and profitability targets
- Ensured compliance with health, safety, and brand standards in a fast-paced, high-volume environment
Intern
Cumulus Media
01.2019 - 05.2019
- Assisted with the production of live radio segments, promotional events, and digital content across multiple stations and formats
- Supported on-air talent and producers with research, scripting, editing, and show preparation
- Managed social media content and engagement to promote station events and increase audience interaction
- Participated in marketing and street team activities to boost brand visibility and listener outreach
Education
Bachelor of Arts - Communication Studies, Digital Journalism & Media Emphasis
University of Missouri - Kansas City
12.2021
Skills
- Sales
- Leadership
- Communication
- Problem Solving
- Customer Service
- Social Media Management
- Teamwork and Collaboration
Timeline
Order Management Analyst
Russell Stover Chocolates
04.2025 - Current
Mobile Expert
T-Mobile
09.2023 - Current
Claims Associate
Progressive
08.2021 - 07.2023
Operations Manager
Raising Cane's
10.2019 - 07.2021
Intern
Cumulus Media
01.2019 - 05.2019
Bachelor of Arts - Communication Studies, Digital Journalism & Media Emphasis
University of Missouri - Kansas City
Similar Profiles
Kyle BoekenKyle Boeken
Industrial Ammonia Refrigeration Tech/HVAC at Russell Stover ChocolatesIndustrial Ammonia Refrigeration Tech/HVAC at Russell Stover Chocolates
Kristin KumalaeKristin Kumalae
Kitchen Cook at Russell Stover ChocolatesKitchen Cook at Russell Stover Chocolates
Lois DurbinLois Durbin
Fulfillment Center Line Worker at Russell Stover ChocolatesFulfillment Center Line Worker at Russell Stover Chocolates
Abby FordAbby Ford
Elementary School Teacher, Second Grade at English Landing Elementary SchoolElementary School Teacher, Second Grade at English Landing Elementary School
Keyao LiuKeyao Liu
Business Process Manager/EDI Analyst at USMMGBusiness Process Manager/EDI Analyst at USMMG