Tre Ballard
Plano,TX
Summary
Dedicated and resourceful professional with a proven track record in delivering exceptional customer service and effectively troubleshooting hardware and software issues. Efficiently resolves technical problems. Seeking a challenging role to apply skills and expand knowledge for making valuable contributions to a dynamic team.
Overview
2
2
years of professional experience
Work History
Member Support Agent
Peloton Interactive Inc.
01.2024 - Current
- Collaborated with cross-functional teams to identify and troubleshoot complex issues, decreasing average resolution time by 30%
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Consistently exceeded performance metrics through proactive management of workload and effective prioritization.
Retail Sales Associate
Nordstrom
11.2022 - 02.2023
- Provided exceptional customer service through outstanding customer handling actions
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Bachelor of Arts - Multidisciplinary Studies
University of Texas At El Paso
06.2025
Associate of Arts - Liberal Arts And Science
Cerritos College
06.2022
Skills
- Salesforce
- AWS
- Genesys Phone System
- Microsoft Office
- CMS / Content Management System
- Problem Solving
- Ticket Management
- Customer Service
- Payment Posting
- Customer Relations
- Strong client relations skills
- Cross-Functional Team Collaboration
- Attention to Detail
- Customer Support
- Dispute Resolution
- Account Management
- Escalation Handling/De-escalation
- Teamwork and Collaboration
Timeline
Member Support Agent
Peloton Interactive Inc.
01.2024 - Current
Retail Sales Associate
Nordstrom
11.2022 - 02.2023
Bachelor of Arts - Multidisciplinary Studies
University of Texas At El Paso
Associate of Arts - Liberal Arts And Science
Cerritos College
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