Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Trevis Brown

Washington,DC

Summary

Dynamic professional with extensive experience in reservations processing and customer service at MV Transportation. Proven ability to resolve issues and communicate effectively, resulting in high customer satisfaction. Expertise in planning and organization, with a strong capability to lead and train teams to improve operational efficiency.

Overview

20
20
years of professional experience

Work History

Reservations Agent/ Dispatch Operator

MV Transportation (Transdez)
Hyattsville, MD
01.2010 - Current
  • Resolved customer inquiries through phone interactions, providing confirmations and information.
  • Maintained detailed records of calls in physical and electronic databases.
  • Delivered exceptional service by actively engaging and effectively listening to customers.
  • Trained employees on dispatching procedures to enhance call handling efficiency.
  • Documented complaints and collaborated with customers on potential solutions.
  • Utilized various software systems for movement, planning, and scheduling tasks.
  • Conducted research to address and resolve customer issues promptly.

689 Union Shop Steward

Mv Transportation Inc.
Hyattsville, Maryland
03.2013 - 09.2025
  • Arranged for legal representation for members involved in labor disputes.
  • Participated in contract negotiations between employers and unions.
  • Resolved conflicts between management and employees in an amicable fashion.
  • Attended meetings with management to negotiate terms of collective bargaining agreements.
  • Provided guidance and advice to members on the interpretation of labor contracts.
  • Facilitated communication between management and employees.
  • Represented workers at disciplinary hearings as needed.
  • Ensured compliance with safety standards established by the union.
  • Advocated for improved working conditions through lobbying efforts.
  • Identified and addressed workplace issues in a timely manner.
  • Educated members on their rights and responsibilities under the law.
  • Organized educational events to inform workers about their rights under the collective bargaining agreement.
  • Communicated regularly with union representatives regarding shop activities, policies, and procedures.
  • Maintained records of all grievances filed by workers.
  • Conducted investigations into employee concerns and complaints.

Paratransit Vehicle Operator

MV Transportation
Beltsville, MD
01.2006 - 01.2010
  • Maximized passenger satisfaction through meticulous vehicle maintenance.
  • Maintained an accident-free driving record by adhering to safety regulations.
  • Provided assistance to disabled passengers, ensuring proper storage of wheelchairs and equipment.
  • Arrived punctually at scheduled appointments to meet customer expectations.
  • Coordinated with dispatch service to determine pickup assignments and shift schedules.
  • Responded promptly to customer reservations at specified locations and times.

Education

Diploma -

Friendly High School
01.1994

Skills

  • Reservations processing and customer service
  • Issue resolution and problem solving
  • Telephone reception and communication
  • Schedule management
  • Planning and organization
  • Leadership and supervision
  • Route planning
  • Reservation software proficiency
  • Data entry skills

References

References References are available on request.

Timeline

689 Union Shop Steward

Mv Transportation Inc.
03.2013 - 09.2025

Reservations Agent/ Dispatch Operator

MV Transportation (Transdez)
01.2010 - Current

Paratransit Vehicle Operator

MV Transportation
01.2006 - 01.2010

Diploma -

Friendly High School

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