Tre' Von Dixon
MyBrandForce
Montgomery,AL
1
Certification
14
years of professional experience
CompTIA A+ certified aspiring professional with a strong foundation in technical support, troubleshooting, IT operations and sales. I enjoy solving technical issues, helping users find effective solutions, and keeping technology running efficiently.
I’m a quick learner, collaborative problem solver, and dependable team member with strong communication and customer service skills. I’m currently pursuing my CompTIA Security+ certification to expand my knowledge of cybersecurity and secure IT practices.
I’m seeking IT Support, Help Desk, Desktop Support, or Technical Support opportunities where I can contribute my technical skills, provide excellent user support, and continue growing my career in IT.
Work History
Visual Merchandiser & Auditor
3 Years 1 Month- Retail merchandising and audits to gain real time visibility into how their products actually appear in store.
- Providing insight to brands to identify issues early, adjust strategy quickly, and protect both brand equity and revenue.
- Collaborated with cross functional teams to align visual strategies with brand marketing initiatives.
- Analyzed sales data to optimize product placement and drive inventory turnover.
- Implemented feedback mechanisms to continuously improve display effectiveness and customer experience.
- Conducted regular audits of visual presentations to ensure adherence to brand standards and guidelines.
Uber Rideshare
2 Years 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Home Entertainment & Computer Sales Consultant
1 Year 11 Months- Supported clients in identifying optimal entertainment and networking solutions for home environments.
- Coordinated installations of audio, visual, computer, and network systems.
- Facilitated technology integration into daily life through entertainment and networking while enhancing customer experience.
- Assisted clients in diagnosing hardware and software challenges.
- Improved customer satisfaction by addressing complaints swiftly and effectively.
- Boosted computer sales through personalized consultations and tailored recommendations for customers.
- Liaised between customers and technical support teams to promote efficient issue resolution and satisfaction.
- Cultivated strong customer relationships through effective communication and attentive service.
- Delivered technical support and resolved software and hardware issues identified during preventive maintenance.
Wireless Sales Consultant
6 Months- Optimizing client’s personal needs for phone, entertainment & networking solutions.
- Schedule & perform mobile/device transfers.
- Implemented promotional strategies to boost sales of wireless plans and devices effectively.
- Resolved customer complaints promptly by offering appropriate solutions or escalating concerns as necessary per company guidelines.
- Assisted customers with device troubleshooting, offering prompt resolution of technical issues to maintain high levels of customer satisfaction.
- Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.
Sports Sales Associate
4 Years 5 Months- Boosted customer satisfaction by providing knowledgeable advice on sports equipment and apparel.
- Stayed up to date on the latest trends in sports equipment and apparel, ensuring accurate advice for customers.
- Provided exceptional service through active listening skills and understanding of individual customer needs.
- Effectively resolved customer complaints or issues, turning potentially negative situations into positive experiences.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Streamlined inventory management processes, improving stock availability and accuracy.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
Education
High School Diploma
Some College - Kinesiology
Skills
IT Support
Network & Hardware troubleshooting
Remote desktop support (ServiceDesk Simulator)
Active Directory (ServiceDesk Simulator)
ServiceDesk ticketing (ServiceDesk Simulator)
Windows/Mac Operating Systems
Sales
Customer relationship management
Customer needs assessment
Issue resolution
Certification
CompTIA A+
Timeline
Visual Merchandiser & Auditor
MyBrandForce
07.2023 - CurrentRead More
Uber Rideshare
Uber
03.2021 - 07.2023Read More
Home Entertainment & Computer Sales Consultant
Best Buy
02.2018 - 01.2020Read More
Wireless Sales Consultant
AT&T Mobile Tel
07.2017 - 01.2018Read More
Sports Sales Associate
Academy Sports & Outdoors
02.2013 - 07.2017Read More
University of Louisiana At Lafayette
Some College from Kinesiology
Read More
Northshore High School
High School Diploma
Read More