Trevon Salter
Customer Service
Snellville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
A1 Big Peach Cleaning LLC
Snellville, GA
05.2022 - 08.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
Warehouse Manager Summer Intern and Stocker
Phantom Fireworks
Duluth, Georgia
10.2020 - 12.2022
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
Laborer Worker
Just Build It LLC
Lilburn, Georgia
01.2017 - 08.2019
- Performed demolition of existing structures, such as walls, floors, and ceilings.
- Installed new drywall, flooring, ceiling tiles, insulation, and other building materials.
- Assisted in painting interior and exterior surfaces of buildings..
- Participated in weekly meetings with clients to discuss progress reports.
Cashier
Stone Mountain Park
Stone Mountain, Georgia
11.2018 - 03.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Bachelor of Science in Business Administration - Management
Ohio Northern- Ada, Ohio
05.2024
Skills
- Customer-Focused
- Problem-Solving
- Excellent Time Management Skills
- Work Prioritization
- Team Building and Leadership
- Focused on Customer Satisfaction
- Continuous Improvement
- MS Office
- Conflict Management
- Superior Computer Skills
Affiliations
- Delta Sigma Phi
Timeline
Customer Service Manager
A1 Big Peach Cleaning LLC
05.2022 - 08.2023
Warehouse Manager Summer Intern and Stocker
Phantom Fireworks
10.2020 - 12.2022
Cashier
Stone Mountain Park
11.2018 - 03.2019
Laborer Worker
Just Build It LLC
01.2017 - 08.2019
Bachelor of Science in Business Administration - Management
Ohio Northern- Ada, Ohio
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