Trevone Williams
Hampton,GA
Summary
Field service engineer with several years of experience performing and repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Sysmex America
Atlanta, GA
06.2021 - 10.2023
- Provided technical support to customers over the phone and via email.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Performed routine maintenance on machinery to ensure optimal performance.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Replaced faulty parts or components following diagrams or blueprints.
Field Service Engineer
Swisslog Logistics
Newport News, VA
02.2020 - 05.2022
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
- Analyzed problems using advanced diagnostic tools such as logic analyzers, oscilloscopes.
- Maintained inventory control records for spare parts used during service calls.
- Conducted system tests to ensure proper functioning of hardware components.
- Created detailed documentation of service activities performed at customer sites.
- Installed upgrades on existing systems according to manufacturer specifications
Tomahawk Technician
Navy
Norfolk, VA
10.2013 - 04.2020
- Inspect, test, align and repair micro/minicomputers and associated peripheral equipment, data conversion and display equipment and data terminal equipment
- Make analysis for detailed systems, computer programs, electronics and electronic casualty control
- Operate built-in and external test equipment; load, initialize and run diagnostics
- Run performance and testing routines for digital computer equipment, digital systems and overall combat systems
- Control the MK99 Fire Control System, used for terminal guidance of Standard Missiles and the Aegis Computer Suite
Education
Some College (No Degree) - Aerospace Engineering
Mississippi State University
Starkville, MSSome College (No Degree) - Computer Engineering
Arizona State University
Tempe, AZSkills
- Electrical Troubleshooting
- Data Collection
- System Installation
- Preventive Maintenance
- Equipment Inspection
- Technical Analysis
- Staff Development
- Complex Problem-Solving
- Training and mentoring
- Staff Management
Affiliations
- Going to the Gym
- Running
Languages
English
Native/ Bilingual
Accomplishments
- Awarded Navy Achievement Medal three times
References
References available upon request.
Timeline
Field Service Technician
Sysmex America
06.2021 - 10.2023
Field Service Engineer
Swisslog Logistics
02.2020 - 05.2022
Tomahawk Technician
Navy
10.2013 - 04.2020
Some College (No Degree) - Aerospace Engineering
Mississippi State University
Some College (No Degree) - Computer Engineering
Arizona State University
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