Joann Biggerstaff
Newcastle,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Home Daycare Provider
Self Employed
09.2015 - Current
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Insurance Agent
The Hartford
03.2014 - 08.2015
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Customer Service Representative
Sprint
08.2012 - 02.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
District Manager
Cricket Wireless
03.2011 - 09.2012
- Supervised 4 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Education
High School Diploma -
Ellenwood Academy
Riverview, FLSkills
- Organic Ingredients
- Lesson Plan Creation
- Coordination and Teamwork
- Educational Strategies
Timeline
Home Daycare Provider
Self Employed
09.2015 - Current
Insurance Agent
The Hartford
03.2014 - 08.2015
Customer Service Representative
Sprint
08.2012 - 02.2014
District Manager
Cricket Wireless
03.2011 - 09.2012
High School Diploma -
Ellenwood Academy
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