Trevor Bills
Tacoma,WA
Summary
Experienced IT Technician with 8+ years specializing in hardware troubleshooting, system deployment, and technical support. Proven ability to maintain business continuity while adapting to evolving technology needs and organizational requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
PowtecSolutions LLC
04.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier One & Tier Two IT support to non-technical internal users through NIPR & SIPR desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Systems Administrator
US Army
04.2018 - 03.2022
- Developed and implemented proactive preventive maintenance schedules, reducing system downtime and preventing critical hardware failures.
- Established network specifications and conducted comprehensive workflow analysis to ensure optimal access control, information flow, and security compliance.
- Delivered technical training to internal and remote users, improving system maintenance efficiency and reducing recurring support tickets.
- Deployed new software and hardware solutions in accordance with organizational business requirements and security policies.
- Managed IT operations for 300+ users, maintaining laptops, printers, and mobile devices to ensure continuous business operations.
- Supervised Information Assurance Technician (IAT) Level II patch management, system repairs, and maintenance services.
Education
High School Diploma -
Washington High School
Sioux Falls, SDInformation Systems Technology And Radio Theory
U.S. Army Signal Center of Excellence
Security And Account Management -
COMSEC Custodian
Skills
- Security patching
- Application installations
- System performance optimization
- Debugging
- Software updating
- Help desk operations
- Technical support
- Data retention
- Programming (PowerShell/Batch)
Certification
- CompTIA Security+
- D.O.A Cyber Security Fundamentals (CSF)
Timeline
IT Systems Administrator
PowtecSolutions LLC
04.2022 - Current
IT Systems Administrator
US Army
04.2018 - 03.2022
Security And Account Management -
COMSEC Custodian
High School Diploma -
Washington High School
Information Systems Technology And Radio Theory
U.S. Army Signal Center of Excellence
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