Trevor Bowman
Mooresville,NC
Summary
Focused Audiovisual Technician with over 4 years of experience. Offering excellent organizational skills in audiovisual technology, set up and operation. Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
IT Operations Analyst
Lowes Home Improvement Corporate
01.2019 - 01.2024
- Optimized AV operations by implementing effective monitoring and incident management processes.
- Improved system performance through proactive identification and resolution of technical issues.
- Enhanced team collaboration by developing and maintaining comprehensive documentation for AV procedures and policies.
- Increased customer satisfaction by providing timely and accurate support to end-users in troubleshooting technical problems.
- Streamlined workflows with the introduction of automation tools and scripts for routine tasks.
- Enhanced team collaboration by developing, maintaining and designing comprehensive documentation for AV procedures ,policies, and customer training.
Customer Service Representative
Cabela's Outdoor Adventures
06.2018 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Graphic Designer
New Graphic Designs/ Clovis Sign Service
05.2016 - 04.2018
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
Education
Bachelor of Arts - Graphic Design, Animation, & Media
Eastern New Mexico University
Portales, NM05.2016
Skills
- Configuration Management
- Disaster Recovery
- Hardware Troubleshooting
- Technical Support
- System Maintenance
- Application Support
- Digital Design
- PC and Mac Platforms
- Production Standards
- Project Management Abilities
- Logo Design
- Visual Design
- Logo Creation
- Adobe After Effects
- Graphic Design
- Production Layouts
- Photography Composition
- Digital Graphics
- Corporate Branding
- Illustration
- Video Editing
- Sketching Abilities
- Project Management
- Project Coordination
- Design Thinking
- Adobe Creative Suite
- Color Theory
- Print Design
- Layout Design
- Deadline Adherence
- Branding
- Art Direction
- Social Media Design
- Branding and Identity
- Decision-Making
- Design Research
- Creative Thinking
- Rough Sketching
- Design Mockups
- Digital Image Generation
- Company Logos
- Chart and Graph Development
- Product Illustration
- Illustration and Design
- Relationship Building
- Dependable and Cooperative
- Adobe Systems Software
- Concept Development
- Creative and Innovative
- Enterprising and Innovative
- Website Design
- AV Issue Resolution
- Video Conferencing
- Content Management
- Control Systems
- Lighting Design
- Video Compression
- Audio-Visual Integration
- Equipment Maintenance
- Crestron Programming
- AMX Programming
- Polycom Systems
- Microsoft Teams
- Camera Operation
Timeline
IT Operations Analyst
Lowes Home Improvement Corporate
01.2019 - 01.2024
Customer Service Representative
Cabela's Outdoor Adventures
06.2018 - 11.2019
Graphic Designer
New Graphic Designs/ Clovis Sign Service
05.2016 - 04.2018
Bachelor of Arts - Graphic Design, Animation, & Media
Eastern New Mexico University
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