Trevor Conerly
Fishers,IN
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering friendly and effective support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving and multitasking Background in the field roles with high-volume customer demands.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Indianapolis Symphony Orchestra
12.2021 - Current
- Communicate information to patron via phone calls and emails.
- Process internal and external ticketing through Tessitura.
- Maintaining, updating, and removing duplicates with Tessitura, as well as running reports.
- Assist the Director of Ticket Service with any other issue that may arise.
Event Staff Member
Indianapolis Symphony Orchestra
Indianapolis, IN
06.2021 - 12.2021
- Manage the grounds to assist with any issues that arise.
- Assist in an array of tasks, like scanning tickets, assisting with directions around the grounds, ensuring that everyone is having a good experience, and assisting with tear down after the events.
Studio Technician/Engineer
Depauw Recording Studio
Greencastle, IN
11.2018 - 05.2021
- Record performances that the school of music hosts.
- Archives School of Music performances.
- Transport and set up of music-capturing technology.
- Organized and edited music files in Pro Tools.
Education
Bachelor of Musical Arts - Business
DePauw University
Greencastle, IN05.2021
Skills
- Tessitura
- Ticketing Orders Processing and Exchange Management
- Report Generation
- Account Merging
- Batch Printing
- Microsoft Suite
- Oral Communication
- Written Communication
Timeline
Customer Care Representative
Indianapolis Symphony Orchestra
12.2021 - Current
Event Staff Member
Indianapolis Symphony Orchestra
06.2021 - 12.2021
Studio Technician/Engineer
Depauw Recording Studio
11.2018 - 05.2021
Bachelor of Musical Arts - Business
DePauw University
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