Trevor Cullen
Baton Rouge,LA
Summary
Knowledgeable customer service professional with demonstrated talents in vehicle equipment installations and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach.
Overview
9
9
years of professional experience
Work History
QA Analyst
Fender Musical Instruments Corporation || Presonus
07.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
- Enhanced product performance by conducting comprehensive regression testing on new updates.
QA TECHNICIAN
PRESONUS AUDIO ELECTRONICS
05.2018 - Current
- Perform thorough quality assurance testing of customer owned product returned for repair prior to release for shipping
- Perform firmware and software updates on customer owned product as required
- Assist in recording keeping of warranty and non-warranty customer repairs
- Assist in receiving, order fulfillment, packaging, and shipping product and repairs
- Oversee that bench technician troubleshooting and repair of customer units are correct
- Assist in inventory management including but not limited to stocking shelves, monthly cycle counting and reconciling.
LIVE SOUND TECHNICIAN
PREMIER SOUND SERVICES
10.2015 - 01.2021
- Perform front of house audio services for clients and live music venues
- Operate monitors for select live music venues and clients
- Assemble and troubleshoot any necessary equipment for a quality production.
Education
Associates of Occupational Science - AUTOMATION & ELECTRICAL SYSTEMS
ITI TECHNICAL COLLEGE
Skills
- Understanding of Data Communication (hardwired and wireless)
- Interpreting schematics to aid diagnosis for electronic systems
- Troubleshooting analog and digital signal flow in systems
- Surface Mount component and through-hole soldering for rework and repair
- Proficient in Microsoft Office Applications
- Familiar with AutoCAD and ECAD software
- Defect Tracking Mastery
- Component identification
- Circuit Analysis
- Analog Electronics
- Diagnostic Testing
- Signal Tracing
- Electronic system troubleshooting
- Audio equipment
- Testing equipment
- Component Replacement
- Repair Cost Estimation
Timeline
QA Analyst
Fender Musical Instruments Corporation || Presonus
07.2023 - Current
QA TECHNICIAN
PRESONUS AUDIO ELECTRONICS
05.2018 - Current
LIVE SOUND TECHNICIAN
PREMIER SOUND SERVICES
10.2015 - 01.2021
Associates of Occupational Science - AUTOMATION & ELECTRICAL SYSTEMS
ITI TECHNICAL COLLEGE
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