Trevor Glidden
Seymour,CT
Summary
Proven leader in the hospitality sector, adept at service prioritization and team supervision, significantly enhancing dining experiences at Sitting Duck Tavern. Expert in dining area maintenance and daily specials memorization, I excel in fostering customer satisfaction and streamlining operations. My collaborative skills, honed as a Camp Counselor, ensure high-quality service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Head Waiter
Sitting Duck Tavern
08.2024 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Busser/Host
Sitting Duck Tavern
10.2021 - 08.2024
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
Camp Counselor
Town of Seymour, CT
06.2023 - 08.2023
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Education
Bachelor of Science - Exercise Science (Pre Sports Science)
Southern Connecticut State University
New Haven, CT05.2026
High School Diploma -
Seymour High School
Seymour, CT06.2022
Skills
- Service prioritization
- Team Supervision
- Daily specials memorization
- Dining area maintenance
Timeline
Head Waiter
Sitting Duck Tavern
08.2024 - Current
Camp Counselor
Town of Seymour, CT
06.2023 - 08.2023
Busser/Host
Sitting Duck Tavern
10.2021 - 08.2024
Bachelor of Science - Exercise Science (Pre Sports Science)
Southern Connecticut State University
High School Diploma -
Seymour High School
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