Trevor Groom
Beverly Hills,CA
Summary
Highly-motivated with desire to take on new challenges. Very strong worth ethic, adaptability and exceptional interpersonal skills. Multi-talented IT specialist effective at technical support, programming and team member support needs with speed and efficiency. Organized multitasker and knowledgeable with excellent relationship building and critical thinking skills. Bringing 8 years of experience in technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Associate
United Talent Agency LLC
Beverly Hills, CA
08.2023 - Current
- Configured and tested hardware components to ensure proper functioning.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Collaborated with IT team members to complete projects within established timelines.
- Tested new technology products prior to deployment in production environments.
- Diagnosed complex technical problems related to network infrastructure or applications.
- Assisted in the installation and configuration of new computer systems including operating systems, drivers, applications, and peripherals.
- Maintained inventory of all IT assets including hardware components, and software licenses.
Information Technology Intern
United Talent Agency LLC
Beverly Hills, CA
07.2023 - 08.2023
- Provided technical support to users with various IT related problems.
- Successfully worked along side and configured core modules of ServiceNow, including incident management, change management, problem management, and service catalog resulting in streamlined process of improved service delivery.
- Monitored and analyzed platform performance, identifying areas for improvement, and implementing proactive measures to enhance system stability, scalability, and security.
- Learned how to use and navigate industry leading software such as ServiceNow, Jamf Cloud, Microsoft Intune, Workday, Azure, and Asana.
IT Manager
NAPVA/Cal Timing
Fresno, CA
06.2018 - 05.2023
- Monitored system performance and identified areas for improvement.
- Worked closely with sponsors to negotiated contracts and implement their logos onto the website.
- Collaborate with different creators to upload, format, and optimize multimedia content, ensuring it adheres to SEO best practices and enhances the website's search engine visibility,
- Set up 82 different events and track meets tech equipment to provide music, timing, and instant results.
- Craft custom WordPress themes and templates, incorporating HTML, CSS, and JavaScript to create unique and immersive web experiences.
- Designed and help write multiple books that were sent and sold around the world.
- Updated existing webpages with new content or changes in design elements.
- Analyzed customer feedback to identify areas of improvement for the website interface.
Equipment Technician
J&S Pool and Spa
Clovis, CA
04.2017 - 06.2018
- Installed, maintained and repaired electrical systems in industrial environments.
- Maintained records of equipment repairs and monitored the performance of all machines.
- Used hand tools, power tools and diagnostic equipment to troubleshoot problems with mechanical components.
- Provided technical support for customers who have purchased their products or services.
- Trained other technicians on proper operation and maintenance procedures for different types of equipment.
- Provided exceptional customer service throughout each interaction.
Web Master
North American Pole Vault Association
Fresno
08.2015 - 03.2017
- Developed, tested and maintained web applications to ensure the highest level of performance and security.
- Performed regular backups of web servers to prevent data loss in case of system failure or attack.
- Assisted in designing marketing campaigns by creating landing pages and email templates.
- Utilize the power of WordPress to conceptualize and build visually appealing, responsive, and user-friendly websites that align with the organization's brand identity and objectives.
- Presented and implemented website and integrated solutions to complement business operations.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ04-2024
Skills
- Agile frameworks
- IT service management
- Web & Mobile development: HTML, CSS, jQuery, Expressjs, Nodejs, Reactjs, Angular, Android Studio, iOS
- Database Management: MySQL, Distributed File System, Big Data (Hadoop File System), NoSQL, MongoDB, ETL Pipelining
- Programming Languages: Java, C#, Net, Python
- Microsoft Azure & Intune
- Cloud Computing
- Software and Hardware implementation
- Technical Support
- Effective Communication
- Incident Management
- Website Development
- Project Management
Certification
Oracle cloud Infrastructure 2023 Certified Foundations Associate - May 2024
Jamf Certified Associate - Jamf Pro - May 2024
Advanced Software Developer Certificate - March 2024
Accomplishments
- Designed and Produced a book called Searching for Victory, a guide for student athletes to stay on track.
Timeline
Technology Associate
United Talent Agency LLC
08.2023 - Current
Information Technology Intern
United Talent Agency LLC
07.2023 - 08.2023
IT Manager
NAPVA/Cal Timing
06.2018 - 05.2023
Equipment Technician
J&S Pool and Spa
04.2017 - 06.2018
Web Master
North American Pole Vault Association
08.2015 - 03.2017
Bachelor of Science - Information Technology
University of Phoenix
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