Trevor Hallett
Roscommon
Summary
Accomplished leader with a proven track record at The Home Depot Inc, adept in enhancing customer satisfaction and team performance. Excelled in workplace safety and leadership, driving efficiency and fostering a culture of excellence. Skilled in problem-solving and interactive communication, significantly contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Freight Team Associate
The Home Depot Inc
06.2018 - 03.2020
- Lifted and moved items weighing anywhere between 5 to 50 pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
Sales Associate
The Home Depot
03.2020 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Department Supervisor
The Home Depot Inc
10.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 3-12 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Houghton Lake High School
Houghton Lake, MISkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Leadership skills
- Interactive communication skills
Timeline
Department Supervisor
The Home Depot Inc
10.2022 - Current
Sales Associate
The Home Depot
03.2020 - 10.2022
Freight Team Associate
The Home Depot Inc
06.2018 - 03.2020
High School Diploma -
Houghton Lake High School
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