Trevor Harris
Youngsville,NC
Summary
Detail-oriented professional with exceptional communication and loan management skills, adept at navigating fast-paced environments and effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes to support member objectives. Committed to continuous improvement and embracing new challenges and responsibilities. Proven ability to deliver results while maintaining high standards of reliability and professionalism.
Overview
1
1
Certification
10
10
years of professional experience
Work History
District Mortgage Loan Specialist
State Employees' Credit Union
01.2025 - Current
- Analyzed member financial profiles to determine mortgage eligibility and recommend suitable loan products.
- Facilitated loan origination processes, ensuring compliance with regulatory standards and internal policies.
- Collaborated with processing and underwriting teams to streamline approval workflows and enhance turnaround times.
- Provided expert guidance on mortgage options, helping members make informed decisions based on individual needs.
- Mentored MLS staff in loan origination techniques and standards, fostering a collaborative learning environment.
- Coordinated seamlessly with real estate agents, attorneys, insurance companies, and other stakeholders for smooth transactions.
- Resolved complex loan issues by conducting thorough research and collaborating with internal teams.
- Actively participated in developing and leading training efforts for MLS & non-MLS staff.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Senior Mortgage Loan Specialist
State Employees' Credit Union
Wake Forest, NC
08.2022 - 01.2025
- Explained different types of loans pertaining to member situations
- Reviewed loan files and updated to match current standards
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Proactively identified solutions for members experiencing credit issues
- Established plans and payoffs for members' loans, prioritizing control of overall costs
- Worked with processors and underwriters to fix application problems and resolve issues
- Maintained high level of member satisfaction by providing prompt and accurate loan status updates
- Developed rapport with network of referral partners and agents to source new mortgage loan opportunities
- Monitored pipelines to track and log status of loans
- Collaborated with REL Managers to identify opportunities to improve efficiency and productivity
- Provided support to members with mortgage servicing including escrow inquiries and loan payments
Senior Financial Services Officer
State Employees' Credit Union
Raleigh, NC
01.2018 - 08.2022
- Developed and managed a comprehensive branch plan to train mortgage lenders and track applications as the Branch Mortgage Specialist
- Established relationships with members and sought opportunities to offer products and services including accounts, digital tools, loans, and additional financial services
- Engaged in internal and external communications to meet member needs and help co-workers solve problems
- Participated in internal referral programs to achieve branch goals and support Credit Union initiatives
Financial Services Representative
State Employees' Credit Union
Raleigh, NC
10.2016 - 01.2018
- Deepened member relationships through knowledgeable support for day-to-day banking needs
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions
- Received checks and cash for deposit, verifying amounts and checking accuracy
- Balanced currency, coins, and checks in cash drawers at shift ends and calculated daily transactions
- Engaged in additional FSR responsibilities such as vault management, balancing ATMs and TCDs, and cash item collection activities
Education
Bachelor of Science - Business Administration
North Carolina State University
Raleigh, NC05-2015
Skills
- Credit analysis
- Loan processing
- Document analysis
- Loan origination
- Residential mortgage lending regulations
- Relationship management
- Application tracking
- Team leadership
- Time management
Accomplishments
- Originated over $20 million in ne real estate lending in consecutive years since MLS position was implemented
- Consecutive years finishing in the 90th percentile or higher of all SECU MLO's for new loans & amounts originated
Certification
NMLS Registered - MLO# 1758079
Timeline
District Mortgage Loan Specialist
State Employees' Credit Union
01.2025 - Current
Senior Mortgage Loan Specialist
State Employees' Credit Union
08.2022 - 01.2025
Senior Financial Services Officer
State Employees' Credit Union
01.2018 - 08.2022
Financial Services Representative
State Employees' Credit Union
10.2016 - 01.2018
Bachelor of Science - Business Administration
North Carolina State University