Anne Condon

Midwest Bank

08.2018 - Current

Provide exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
Continuously updating knowledge of regulatory guidelines to ensure company-wide adherence to industry standards.
Facilitate successful closings by effectively communicating with all parties involved in the transaction process.
Manage a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
Mentored junior team members, sharing insights on best practices in mortgage processing and underwriting processes.
Coordinate seamlessly with real estate agents, attorneys, title companies, and other stakeholders for smooth transactions.
Enhance client satisfaction by delivering personalized service and consistently meeting deadlines for loan processing and closing.
Collaborate with underwriters to accurately assess risk factors and ensure compliance with lending regulations.
Check loan documents for accuracy prior to closing.
Field customer complaints and provided solutions.
Process loan applications and monitored progress from start to finish.
Evaluate loan requests and documents to verify accuracy and completeness.
Monitor pipelines to track and log status of loans.