Trevor Hight
Woodstock,GA
Summary
Accomplished Senior Sales Coordinator at Hapag-Lloyd, adept in customer relationship management and process improvement. Demonstrated success in resolving escalated issues, enhancing QA efficiency, and mentoring sales teams. Skilled in data analysis and adaptability, with a proven track record of fostering customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Senior Sales Coordinator
Hapag-Lloyd
06.2024 - Current
- Resolved escalated customer issues promptly, maintaining positive relationships while addressing concerns effectively.
- Streamlined QA processes for increased efficiency and productivity.
- Managed key GAM accounts, ensuring best practices and high customer satisfaction levels.
- Trained, coached, and mentored new sales associates for maximum performance.
- Built contracts for customers, auditing them to identify issues before they became disputes
Sales Coordinator
Hapag-Lloyd
06.2021 - 05.2024
- Resolved problems with high-profile GAM customers to maintain relationships.
- Learned tools, such as Alteryx and Access, to help QA reach better productivity and performance.
Server
O'Charley's Restaurant & Bar
07.2018 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Zaxbys
11.2013 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Bachelor of Business Administration - Information System
Kennesaw State Universoty
07-2022
Skills
- Problem-solving abilities
- Customer Relationship Management
- Data Analysis
- Process Improvement
- Adaptability
- Hospitality and accommodation
Timeline
Senior Sales Coordinator
Hapag-Lloyd
06.2024 - Current
Sales Coordinator
Hapag-Lloyd
06.2021 - 05.2024
Server
O'Charley's Restaurant & Bar
07.2018 - 05.2021
Assistant Manager
Zaxbys
11.2013 - 10.2018
Bachelor of Business Administration - Information System
Kennesaw State Universoty
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