Trevor Hornibrook
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and problemsolving. Proficient at troubleshooting issues and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
Work History
Server/Food Runner
Bloomfield Hills Country Club
Bloomfield Hills, USA
05.2023 - Current
- Demonstrated strong communication skills by effectively conveying menu items and specials to patrons in a clear and concise manner
- Managed multiple tables simultaneously, ensuring all orders were accurate and delivered in a timely fashion
- Collaborated with kitchen staff to coordinate food preparation and ensure seamless dining experiences for guests
Call Center- Customer Service
Audi
Auburn Hills, USA
01.2024 - 10.2024
- Assisted customers with inquiries, troubleshooting, and problem resolution through phone, email, and chat communication channels
- Achieved a high level of customer satisfaction through active listening, empathy, and clear communication skills
- Managed a high volume of inbound calls and inquiries, consistently meeting and exceeding performance metrics and goals
Certified Mortgage Loan Officer
Rocket Mortgage
Detroit, USA
05.2022 - 04.2023
- Conducted thorough financial assessments for clients to determine eligibility for various mortgage products
- Developed and maintained relationships with real estate agents, builders, and other referral sources to generate new business opportunities
- Negotiated terms and conditions of loans with clients to ensure mutually beneficial agreements
- Managed loan application process from initial consultation to closing, ensuring timely and accurate completion of all paperwork and documentation
Education
Associates - Data Analysis
Macomb Community College
MacombSkills
- Receptive & Adaptable
- Problem-Focused
- Relationship-Building
- Goal-Oriented
- Analytical Thinking
Timeline
Call Center- Customer Service
Audi
01.2024 - 10.2024
Server/Food Runner
Bloomfield Hills Country Club
05.2023 - Current
Certified Mortgage Loan Officer
Rocket Mortgage
05.2022 - 04.2023
Associates - Data Analysis
Macomb Community College
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