Park crew manager/ outdoor operations specialist, with strong leadership skills. Focus on teamwork and efficiency with an emphasis on safety. Proven ability to multitask in high stress environments. Creative problem solving. Vast knowledge of all areas of resort operations and the various nuances of each.
Overview
11
11
years of professional experience
Work History
Terrain Park manager
Crotched Mountain/ Vail resorts
Bennington, New Hampshire
11.2021 - Current
Oversee daily operations of terrain park, ensuring quality and safety for guests
Created specific park focused content to boost customer engagement and generate a renewed hype to the park program
Coordinate with team to design and maintain innovative park features, enhancing visitor experience while ensuring safety
Analyze visitor feedback and data to continuously improve park amenities and services
Planned, coordinated, and executed several successful terrain park events
Bolstered community outreach through park focused fundraising events.
Resort operations
Crotched Mountain/ Vail resorts
Bennington, New Hampshire
12.2013 - Current
Ski and ride instruction, Grooming, Snowmaking, Lift maintenance, Fleet maintenance, Lift operations, Food and beverage, Rentals
Manager of Operations
The Goat
Hampton, NH
04.2019 - 12.2020
Mentored and trained staff members to ensure exceptional customer service standards.
Kept inventory well-stocked and organized to meet expected demands.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Skills
Leadership Expert
Snowboarding / skiing Expert
Risk Assessment Experienced
Operations Management Experienced
Strategic Planning Experienced
Time Management Expert
Communication Expert
Accomplishments
Guinness world record holder
22/23 NSAA marketing campaign award winner
New Hampshire Special Olympics yearly penguin plunge participant and fund raiser since 2011
Mayday charity fundraising event organizer hosted by Crotched Parks
References
Susan Donnelly, Crotched Mountain, sdonnelly@vailresorts.com, (802) 228-1455
Joel Vacca, Karvin inc., Minibarllc@gmail.com, (401) 345-8121
Tom Kirlin, Vail resorts, Tom.kirlin@vailresorts.com, (603) 547-5052