Trevor LaChapelle

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Cross-trained existing employees to maximize team agility and performance.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Set challenging goals and helped team work together to accomplish all objectives.
• Monitored and improved performance of teams and individual employees.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Worked with vendors, OR staff, IT, and supply chain to handle instrument repairs, loaner set needs, and new instrumentation acquisition and implementation.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Interviewed, hired and trained new employees for production positions.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

• Assembled case carts and emergency carts according to surgical schedule.
• Provided customer support to OR and floor staff, fulfilling immediate needs in high pressure situations.

Processed instrumentation in high volume organization.

Sushi chef, kitchen chef. Ordering, hiring, menu planning, staff scheduling in fast-paced, high-volume restaurant.