Trevor Larson
Redding,US
Summary
I am a very hardworking individual with an eagerness to grow and improve. Interested in learning new things and exploring opportunities. I work well with and without a team. I love to help others and make a difference through conversation. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Plumber
Edgewood Plumbing
07.2019 - Current
- Increased client retention through exceptional customer service, clear communication, and prompt response to service requests.
- Attained high levels of customer satisfaction ratings by providing prompt after-sales support when needed.
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Enhanced customer satisfaction by swiftly identifying and resolving plumbing issues in residential and commercial properties.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Enterprise High School
Redding06.2019
Skills
- Customer Service
- Plumbing
- Staff Management
- Critical Thinking
- Decision-Making
- Client Service
- Problem-Solving
- Teamwork and Collaboration
- Complaint Resolution
- Scheduling
- Call Management
- Staff Training
Affiliations
- Computers
- Hiking
- Snowboarding
Certification
TracPipe Counterstrike
TracPipe PS-II
Timeline
Plumber
Edgewood Plumbing
07.2019 - Current
High School Diploma -
Enterprise High School
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