Trevor Morgan
Royal Palm Beach,FL
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
12
12
years of professional experience
Work History
Strategic Sourcing Specialist
GreenChem Industries
West Palm Beacg, FL
05.2022 - Current
- Maintained up-to-date records of all approved vendor lists, including contact information and contract details.
- Managed relationships with existing suppliers to maximize quality and service levels.
- Analyzed bids from multiple vendors to determine the best value for goods or services purchased.
- Monitored industry developments related to supply markets, materials, products, technologies.
- Collaborated with internal stakeholders on purchasing requirements and product specifications.
- Processed purchase orders in accordance with company policies and procedures.
- Coordinated the delivery of goods or services according to specified timelines.
- Collected documentation to assemble new purchase order contract folders.
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
Resolution Specialist
Ship Sticks
West Palm Beach, FL
05.2018 - 05.2020
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Drafted correspondence to customers regarding resolutions of their issues.
- Interacted with internal departments such as sales, billing, collections, and technical support. to ensure complete resolution of customer issues.
- Created reports on the status of outstanding cases and communicated results to management team members.
- Delivered personalized assistance to customers, assisting with booking reservations, tracking shipments, and resolving shipping-related issues.
- Managed a high volume of incoming calls and emails, maintaining a professional and courteous demeanor to ensure positive customer experiences.
- Coordinated with shipping carriers and logistics partners to facilitate the timely and secure delivery of golf equipment to various destinations worldwide.
- Implemented process improvements and best practices to streamline operations and enhance overall efficiency.
Assistant Golf Professional
The Club at Ibis
West Palm Beach, FL
02.2013 - 05.2018
- Managed tee time reservations and handled customer inquiries.
- Assisted with golf course maintenance, equipment upkeep, and event coordination to support the daily operations of the golf facility.
- Assisted golfers, including club rentals, cart management, and course guidance, to enhance their overall experience.
- Collaborated with golf professionals and course staff to ensure adherence to safety protocols, rules, and regulations.
- Developed strong interpersonal skills and a passion for delivering exceptional customer service in a fast-paced environment.
Education
Bachelor of Arts - Business Administration And Management
Northwood University
West Palm Beach, FL05-2013
Skills
- Forecasting
- Data Analytics
- Cost-reduction strategies
- Brand Marketing
- Strategic Planning
- Sales strategy development
- Marketing planning
- Social Media Marketing
- Partnership Development
- Team Collaboration
References
References available upon request.
Timeline
Strategic Sourcing Specialist
GreenChem Industries
05.2022 - Current
Resolution Specialist
Ship Sticks
05.2018 - 05.2020
Assistant Golf Professional
The Club at Ibis
02.2013 - 05.2018
Bachelor of Arts - Business Administration And Management
Northwood University
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