Trevor Mullens
'Ewa Beach,HI
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
10
10
years of professional experience
Work History
Project Manager
EVERYTHING OUTDOORS LLC
Fort Worth, TX
07.2024 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
HILTI STORE MANAGER
Hilti
Kapolei, HI
07.2021 - 07.2024
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Operations Lead
Hilti
Dallas, TX
10.2019 - 06.2021
- Supervised production efforts and completed various quality control procedures.
- Generated reports detailing project information and predictions.
- Directed all day-to-day operations of production facility to provide safe and enjoyable guest experience.
- Fostered strong relationships with VIP customers and suppliers by creating daily order reports and maintaining communication.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted professional skill development in Machinist and Material handler employees through effective training, management and motivation.
- Supervised performance of 5 workers with goals of improving productivity, efficiency and cost savings.
- Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Assessed team proficiencies, identifying and targeting areas for improvement.
Operations Leader
Hilti
Irving, TX
06.2015 - 10.2019
- Oversaw all facets of ground supply administration, operations and personnel for production operation.
- Tested, repaired and updated equipment systems and components to meet current and expected demands.
- Collaborated in development of testing and production procedures.
- Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Collaborated with others to discuss new LEAN opportunities.
- Utilized Real Wear Systems to compile data gathered from various sources.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
Machinist I
Hilti
Tulsa, OK
04.2015 - 06.2015
- Supported inventory longevity by building and maintaining equipment to promote effective mechanical and safety usage.
- Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Removed, cleaned and replaced system parts.
- Constructed appropriate offset corrections for tool wear, broken tools and casting variations.
- Dismantled and inspected components to complete necessary adjustments and repairs.
- Increased equipment lifespans by incorporating thorough preventive and corrective maintenance processes.
- Enforced safe and timely wireless telecommunication system installations for high-profile clients.
- Monitored feed and speed of machines during machining process to report problems and required repairs.
- Trained, directed and instructed apprentices and helpers to increase production levels and meet established goals.
- Produced quality work by leveraging welding techniques, engineering requirements and metallurgy knowledge.
- Maintained logs, lists and files and promptly completed all necessary paperwork.
- Troubleshot and repaired machines to increase productivity and decrease spending.
Education
High School Diploma -
Home School
Aledo, TX08.2013
Skills
- Sales Strategies
- Verbal and Written Communication
- Store Operations Oversight
- Documentation and Reporting
- Inventory Management
- Multitasking and Organization
- Customer Service
- Adaptable and Flexible
- Attention to Detail
- Exceeding Customer Expectations
- Computer Proficiency and Microsoft Office
- Building Customer Relationships and Loyalty
- Sales and Promotions
- Safety and Cleanliness Standards
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Meeting Sales Goals
- Engaging with Diverse Customers
Timeline
Project Manager
EVERYTHING OUTDOORS LLC
07.2024 - Current
HILTI STORE MANAGER
Hilti
07.2021 - 07.2024
Operations Lead
Hilti
10.2019 - 06.2021
Operations Leader
Hilti
06.2015 - 10.2019
Machinist I
Hilti
04.2015 - 06.2015
High School Diploma -
Home School
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