Windows 10/11
Trevor Paddon
Dayton,USA
Summary
Technical Support Representative with hands-on experience supporting both business and home users across Windows, Linux, and macOS systems. Comfortable troubleshooting hardware, software, and desktop issues, and explaining solutions in a clear, user-friendly way. Known as a dependable team member with strong problem-solving skills and the ability to adapt quickly in fast-paced environments. Brings a proactive attitude, eagerness to learn, and a genuine focus on resolving issues efficiently while supporting team success.
Overview
10
10
years of professional experience
Work History
IT Support Specialist
Panini North America
01.2023 - Current
- Created and maintained detailed documentation of IT procedures and user guides enhancing knowledge sharing and support efficiency.
- Managed the network connections in the office making sure everything stayed online.
- Managed the shipping software to ensure SLAs were met by keeping it up and running.
- Provided internal IT support for Panini by working on tickets submitted via spiceworks.
- Aided in setting up new workstations for employees.
Warehouse Material Handler
Frito-Lay
01.2019 - 01.2021
- Played a key role in ensuring efficient operations through effective leadership and time management.
- Learned and utilized advanced technologies to support inventory management operations.
- Tasked with overseeing the dock responsible for distributing products to gas stations, convenience stores, Target, and other smaller-scale stores.
- Utilized technical skills to assist leadership with computer-related tasks as needed.
- Fostered and maintained collaborative working relationships with colleagues and leadership teams.
- Identified, troubleshot, and resolved complex issues in a timely, professional, and effective manner.
- Participated in trainings and professional development to continuously expand skills.
- Contributed to the success of small-scale and large-scale projects and initiatives.
- Drafted and prepared detailed reports and documentation for leadership and compliance purposes.
IT Support Personnel
Stebbins High School
01.2016 - 01.2018
- Gained hands-on experience with fixing printers, network connections, and school computers while participating in the Stebbins High School IT Career Tech Program.
- Troubleshot and resolved technical issues for teachers.
Education
Bachelor of Science (B.Sc.) - Cybersecurity
Wright State University
Dayton, OH, USA05.2023
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
- Network diagnostics
- Customer service
- User support
- Desktop support
Websites
Software
MacOS
Linux
SQL
Python
ADDITIONAL INFORMATION
Technical Proficiencies: Linux, Python, Microsoft Office
Timeline
IT Support Specialist
Panini North America
01.2023 - Current
Warehouse Material Handler
Frito-Lay
01.2019 - 01.2021
IT Support Personnel
Stebbins High School
01.2016 - 01.2018
Bachelor of Science (B.Sc.) - Cybersecurity
Wright State University