Trevor Phillips
Centerport,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable manager with years of experience in team leadership in the service industry. Background includes sales, management and customer service in fast-paced settings. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable workplace experiences.
Overview
6
6
years of professional experience
Work History
Recruiter
Andy Frain
03.2018 - 06.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Server
The Shed Restaurant
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Manager
The Shed Restaurant
01.2022 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
Business Management
SUNY At Albany
Albany, NYSuffolk County Community College
Selden, NYThe University of Alabama
Tuscaloosa, ALSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Team Collaboration
- Professional Appearance
- Suggestive Selling
- Hospitality service expertise
- New hire orientations
- Administrative Skills
- Passion for customer satisfaction
- Complaint resolution
Timeline
Restaurant Manager
The Shed Restaurant
01.2022 - 05.2022
Server
The Shed Restaurant
06.2020 - Current
Recruiter
Andy Frain
03.2018 - 06.2018
Business Management
SUNY At Albany
Suffolk County Community College
The University of Alabama
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