Trevor Ratliff
554 Farmingdale Road SE, Huntsville, Alabama
Summary
Software Engineer with 6+ years of experience in IT automation, seeking a challenging role in a company where I can leverage my skills and knowledge to design and implement innovative solutions. I have a proven track record of success in automating complex IT processes, including designing and developing an internal web application that streamlined the account provisioning process for new hires. I have also developed ITSM / ITOM solutions to automate workflow, approvals, and dashboards. Additionally, I have experience working with APIs, troubleshooting issues, testing solutions, and deploying custom applications and solutions.
Overview
9
9
years of professional experience
Work History
Application Analyst/ServiceNOW Administrator
HII
02.2017 - Current
- Leading daily standup meetings to make sure that the ServiceNow team has everything that they need for success and eliminating roadblocks for them.
- Working with the ServiceNow team to resolve issues and communicating with the customer to create solutions that drive innovation.
- Developed a custom AMS system automating on-boarding / termination processes within OKTA/ServiceNow.
- Digitized and automated manual business processes through integrations with third-party systems, catalog items, custom code, cross-functional dashboards, and workflow orchestrations.
- Managing of OKTA tasks such as group addition and user profile modification via API integration.
- Working with vendors to update, maintain, and increase usability of products.
- Maintaining/Reporting/Auditing SOX level applications.
- Working with SOX auditors to communicate, report, and present security controls around applications I've built or administered.
- Administrator of ServiceNow, KACE, Deltek Costpoint, Deltek Time and Expense, Windows, IIS, SQL, Active Directory, and internal products.
- Creating stories, enhancements, and defects for the ServiceNow team.
- Developing, Testing, and Deploying ServiceNow applications and custom solutions.
- Working with the ServiceNow Support Team for the configuration of our ServiceNow instance including plugins, version updates, and issues with our ServiceNow instance.
Education
Bachelor of Science - Management of Information Systems
University of Alabama Huntsville
Huntsville04.2016
Skills
- Communication Skills
- Ability to Work Under Pressure
- Adaptability
- Customer Service
- Fast Learner
- Programming
- Ability to work in a team
- Ability to Multitask
- Critical Thinking and Problem Solving
- Team leadership
- Effective Time Management
- Flexible
- Guidance
Languages
Powershell
C#
Python
HTML/CSS
JavaScript
SQL
REST
.net
Timeline
Application Analyst/ServiceNOW Administrator
HII
02.2017 - Current
Bachelor of Science - Management of Information Systems
University of Alabama Huntsville