Yvette Amakor
Houston,Texas
Summary
- Three years of expertise in agile and waterfall methodologies, consistently delivering high-quality results.
- Solutions-driven Business Analyst leading cross-functional teams in Business Consulting, Process Innovations, Risk and Compliance, Product Development, Application Technology, and IT Service Management.
- Experienced ServiceNow Administrator proficient in configuring and optimizing the platform to align with business requirements.
- End-to-end Project Management expertise, including stakeholder engagement, benefits value mapping, team management, risk/change management, and delivery reporting.
- Proven ability to influence, lead, and motivate teams and project sponsors to achieve project goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT BUSINESS ANALYST AND SERVICENOW ADMINISTRATOR
TECH MAGNET SERVICES
11.2021 - 01.2023
- Participated in project design meetings, proposing enhancements leading to a 20% increase in project efficiency
- Communicated with clients to define project requirements, resulting in a 15% improvement in client satisfaction
- Identified and resolved potential problems, contributing to a 25% reduction in technical hitches
- Planned and managed team goals, achieving a 30% improvement in overall team performance
- Took ownership of issue resolutions, resulting in a 35% increase in workflow optimization
- Managed project documentation, ensuring a 20% increase in document accessibility
- As a proficient ServiceNow Administrator, configured and optimized the platform for streamlined business processes.
ITSM BUSINESS ANALYST
MILES IT
05.2018 - 01.2020
- Designed solutions aligning with business requirements, leveraging ServiceNow capabilities for a 15% increase in efficiency
- Analyzed existing processes, leading to a 20% reduction in areas for improvement or automation
- Oversaw data migration efforts, ensuring a 25% increase in data accuracy and consistency
- Collaborated with stakeholders, resulting in a 30% improvement in gathering requirements
- Conducted testing, ensuring an 18% increase in platform stability and reliability
- Managed ServiceNow projects, meeting timelines, budgets, and objectives for a 22% project success rate
- Created use cases and specifications, contributing to a 20% improvement in project documentation.
Education
Bachelor of Arts - Psychology
University Of Lagos
09-2016
Skills
- Requirements Gathering
- Workflow Analysis
- User Acceptance Testing
- ITIL Best Practices
- Operations Management
- Data Analysis
- Process Optimization & Improvement
- Narrative Use Cases
- Product Development
- Competitive Analysis
Technology Proficiency
- Microsoft office suite
- Power BI Tool expertise
- CRM systems
- JIRA, Kanban
- SQL
- REST, SOAP API
- ITBM/ITOM
- CMBD
Certification
- Certified ScrumMaster (CSM)
- ServiceNow Administrator Certification
- ITIL 4 Certification
Timeline
IT BUSINESS ANALYST AND SERVICENOW ADMINISTRATOR
TECH MAGNET SERVICES
11.2021 - 01.2023
ITSM BUSINESS ANALYST
MILES IT
05.2018 - 01.2020
Bachelor of Arts - Psychology
University Of Lagos
- Certified ScrumMaster (CSM)
- ServiceNow Administrator Certification
- ITIL 4 Certification
Similar Profiles
Ortavia Manning-DixonOrtavia Manning-Dixon
Multilingual Multicultural Academic Language Coach at Western Avenue TECH MagnetMultilingual Multicultural Academic Language Coach at Western Avenue TECH Magnet
Akanksha ShrivastavaAkanksha Shrivastava
Digital Marketing Intern at Magnet Brains Software Tech. Pvt. LtdDigital Marketing Intern at Magnet Brains Software Tech. Pvt. Ltd
Connor KenefickConnor Kenefick
Associate Administrator at Heritage E-STEM Magnet SchoolAssociate Administrator at Heritage E-STEM Magnet School