Trevor Rau
Hayden,ID
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Post Falls Volkswagen
Post Falls, Idaho
08.2021 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Processed customer payments and maintained accurate transaction records.
- Handled customer complaints efficiently, providing solutions and support.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
Greenskeeper
CDA public golf course
Coeur d'Alene, ID
05.2020 - 10.2020
- Maintained golf course grounds through mowing, trimming, and edging tasks.
- Repaired divots on fairways and tees using a combination of seed mixtures and top dressing.
- Managed nearby features such as bunkers with raking and regular care.
- Set up courses each day by changing cups, putting out flags and emptying trash.
Lot Attendant
Parker Subaru
Coeur d'Alene, Idaho
08.2018 - 05.2020
- Organized vehicle inventory to enhance accessibility and visual appeal.
- Ensured cleanliness of lot and showroom to create welcoming environment.
- Maintained neatness and organization of customer areas to improve customer experience.
Education
Coeur D'alene High School
Coeur d'Alene, IdahoSkills
Confident Service Advisor experienced in managing diverse responsibilities and interacting effectively with various personality types Delivered exceptional customer service and resolved issues efficiently while organizing deliveries and dispatching drivers Adapted to changing conditions with a detail-oriented approach, ensuring compliance with logistics regulations and procedures
Confident Service Advisor experienced in managing diverse responsibilities and interacting effectively with various personality types Delivered exceptional customer service and resolved issues efficiently while organizing deliveries and dispatching drivers Adapted to changing conditions with a detail-oriented approach, ensuring compliance with logistics regulations and procedures
Certification
Have attended service advisor training in Seattle Washington for volkswagen corporate
Affiliations
- Working out
- Skiing
- Shooting
Timeline
Service Advisor
Post Falls Volkswagen
08.2021 - Current
Greenskeeper
CDA public golf course
05.2020 - 10.2020
Lot Attendant
Parker Subaru
08.2018 - 05.2020
Coeur D'alene High School