Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trevor Renkevens

Wellington,FL

Summary

Hardworking and efficient Computer Service Technician who has over two years of experience in computer and other types of hardware sales and providing the best service possible to customers based on their needs and desires. Specialize in hardware and software troubleshooting as well as troubleshooting and installing operating systems in personal and company computer systems. Have over seven years of experience in building custom computer systems that specialize in gaming and productivity. Earned an A+ Certification from CompTIA and currently studying for a Network+ certification from CompTIA which will be earned in the near future. Currently attending Universal Technical Institute to study Diesel Technology and to become Master Diesel Technician.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flower Delivery Driver

Hummingbird Florist
01.2023 - 07.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Averaged 20 to 25 deliveries a day.

Computer Service Technician

BoomTech
02.2022 - 09.2022
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Recommended new and replacement hardware and software purchases.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Achieved 100% customer satisfaction while working for the company.
  • Worked extensively with Microsoft Office 365 Admin Center to set up and maintain user accounts and client access.
  • Installed desktops, laptops, and network equipment such as switches and routers onsite at client locations
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Used AutoTask to properly document steps taken while troubleshooting computer and network errors.

Computer Technician

Digital Dealership Systems
10.2021 - 02.2022
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems.
  • Tested and installed motherboards, processors, and graphics cards on desktops.

Grocery Stock Clerk

Publix
02.2020 - 10.2021
  • Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
  • Greeted customers and directed to requested products.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Computer Sales Consultant

Best Buy
04.2017 - 01.2020
  • Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
  • Created descriptions for online computer sales with detailed technical specifications.
  • Listened to customers to identify needs and build personalized computing solutions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted with computer repair and upgrade orders for customers.
  • Documented customer orders and processed accurate payments for products, warranties and support contracts.

Seasonal Stock Clerk

Target
11.2016 - 12.2016
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Conducted inventory and restocked items throughout day.


Education

No Degree - Computer Engineering

Palm Beach State College
Lake Worth, FL

No Degree - Diesel Mechanics Technology

Universal Technical Institute
Miramar, FL
05.2024

A+ Certification - Information Technology

PC Professor - West Palm Beach
West Palm Beach, FL
01.2020

High School Diploma -

Palm Beach Central High School
Wellington, FL
05.2016

Skills

  • Communication and Interpersonal Skills
  • Strong Working Relationships
  • Customer Relationships
  • Vehicle Safety and Maintenance
  • Computer Troubleshooting and Repair
  • Basic automobile knowledge
  • Microsoft Windows and OS X troubleshooting
  • Customer Satisfaction
  • Sales and Promotions
  • Product and Service Sales
  • Customer Accounts Management
  • Efficiency and Time Management

Certification

CompTIA A+ Certification

Timeline

Flower Delivery Driver

Hummingbird Florist
01.2023 - 07.2023

Computer Service Technician

BoomTech
02.2022 - 09.2022

Computer Technician

Digital Dealership Systems
10.2021 - 02.2022

Grocery Stock Clerk

Publix
02.2020 - 10.2021

Computer Sales Consultant

Best Buy
04.2017 - 01.2020

Seasonal Stock Clerk

Target
11.2016 - 12.2016

No Degree - Computer Engineering

Palm Beach State College

No Degree - Diesel Mechanics Technology

Universal Technical Institute

A+ Certification - Information Technology

PC Professor - West Palm Beach

High School Diploma -

Palm Beach Central High School

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Trevor Renkevens