Trevor R. Johnson
Salem,NH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Server
The Irish Cottage
Methuen, MA
10.2022 - Current
- Welcomed customers and provided exceptional service to enhance their experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Ensure that food and drinks are going out correctly
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth dining experiences.
- Trained new team members on restaurant protocols, enhancing overall team performance and service quality.
Crew Member
McDonald's
Pelham, NH
07.2021 - 10.2022
- Facilitated order processing and payment transactions at drive-thru window for streamlined service.
- Processed customer orders and handled payment transactions efficiently. Helped maintain a smooth workflow during peak hours. Assisted customers with inquiries regarding menu items and payment options.
- Various cooking tasks to guarantee timely meal preparation.
- Assisted in restocking shelves and maintaining cleanliness of work areas. Supported team members in organizing inventory and ensuring product availability. Contributed to a tidy environment through regular cleaning tasks.
Customer Service Desk Representative
Kmart
Salem, NH
05.2018 - 02.2020
- Managed processing of customer returns to ensure efficient resolution of issues.
- Addressed and resolved customer issues to enhance satisfaction and loyalty.
- Processed transactions at register, ensuring accurate and swift customer service.
- Performed routine cleaning tasks to ensure facility cleanliness and uphold safety standards.
- Monitored stock levels and efficiently restocked shelves to support customer shopping experience.
Grocery Bagger
Market Basket
Lowell, MA
08.2016 - 05.2018
- Carefully sorted and packed groceries, prioritizing customer satisfaction and convenience.
- Performed detailed sweeping and mopping to maintain pristine floor conditions.
- Facilitated retrieval of shopping carts from parking lot to enhance customer convenience and store accessibility.
Education
Associate in Science - Business Administration - Hospitality Management
Middlesex Community College
Lowell, MA01.2024
Skills
- Experienced in Microsoft Office applications
- Strong verbal and written communication
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Quality control
Timeline
Server
The Irish Cottage
10.2022 - Current
Crew Member
McDonald's
07.2021 - 10.2022
Customer Service Desk Representative
Kmart
05.2018 - 02.2020
Grocery Bagger
Market Basket
08.2016 - 05.2018
Associate in Science - Business Administration - Hospitality Management
Middlesex Community College