Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trevor Rouse

Atlanta,Ga

Summary

5+ years of experience in customer support, technical, and leadership roles. Currently seeking an opportunity to contribute to an organizations success through hard work and drive for excellence. Proven successful in helping build high level departments through problem solving and continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tooling supervisor

Resilux America
Pendergrass, Georgia
04.2024 - Current
  • Recruit, hire, train, and coach over 10 technicians.
  • Responsible for the department budget
  • Represent my department in all efficiency meetings with 10+ plants around the world
  • Manage all new projects with customers such as Voss, Buzzballs, Kroger, good2grow, etc.
  • Work with HR, Health and Safety Coordinator, Accounts Receivable, Plant Manager, Process Engineer s, sales team, and all customers on a daily basis

Customer Support Specialist

NSSI
Loganville , GA
12.2021 - 01.2023
  • Assisted customers with inquiries and issues through various communication channels.
  • Collaborated with team members to resolve complex customer issues effectively.
  • Educated customers on product features and usage to enhance satisfaction.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.

Injection moulding technician

Resilux America
Pendergrass, Georgia
11.2019 - 12.2021
  • Performed changeovers and start ups
  • Troubleshooting and PM methods (moulds, hot runners, Netstal, and Husky machines).
  • Improved efficiency and downtime in the departments.
  • Worked a 24/7 on call schedule
  • Operated injection molding machines to create high-quality plastic components.

Education

INFORMATION SYSTEMS -

Kennesaw State University
Kennesaw, GA
12-2025

DRAFTING TECHNOLOGY -

GWINNETT TECH
Gwinnett
08.2019

Skills

  • Project management
  • Customer service
  • Equipment maintenance
  • Data analysis
  • Technical documentation
  • Team collaboration
  • Production scheduling
  • Proficient in Microsoft Excel, Word, Powerpoint

Certification

  • Management and leadership training ( Skillpath)
  • Industrial mechanical training (Paulson)

Timeline

Tooling supervisor

Resilux America
04.2024 - Current

Customer Support Specialist

NSSI
12.2021 - 01.2023

Injection moulding technician

Resilux America
11.2019 - 12.2021

INFORMATION SYSTEMS -

Kennesaw State University

DRAFTING TECHNOLOGY -

GWINNETT TECH

Similar Profiles

CREATE PROFILE