Trevor Scott
Sahuarita,AZ
Summary
Knowledgeable Warehouse Associate experienced receiving freight from daily shipments, checking inventory levels, unpacking freight and processing incoming and outgoing transfers and returns. Offering over 2+ years of hands-on experience on the floor. Committed to stocked store status and ontime delivery. Productive worker and familiar with receiving stock, unpacking items and checking for damage. Courteous and attentive team player commended for prompt response to directives.
Overview
4
4
years of professional experience
Work History
Stock Selection
Target Distribution Center
Tucson, AZ
11.2023 - 12.2024
- Replenished pick slots with outgoing stock items according to next day's work orders.
- Monitored stock of production supplies and ordered more items when inventory ran low.
- Kept stations stocked and ready for use to maximize productivity.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Transferred packaged product from packaging to recipient or stock.
- Monitored item levels on shelves and restocked quickly for customer availability.
- Loaded feed mechanism correctly, lifting stock into position.
- Reported equipment, operations and stock issues to management to promote quick remediation.
- Restocked returned items to correct shelf or storage locations.
- Stocked and rotated products and merchandise to mitigate stock loss caused by expiration.
Machine Operator
Carclo Technical Plastics
Tucson, AZ
04.2023 - 11.2023
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Inspect finished workpieces to ensure conformance with specifications.
- Prepared machine for production processes by equipping with required tools and parts.
- Record production information such as quantities produced and materials used on daily logs.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Unload finished products from machines onto conveyors or other transport systems.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Troubleshoot malfunctions in equipment or processes.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Collaborate with other departments when necessary for successful completion of projects.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Assisted with troubleshooting issues that arose with facility production processes.
- Conducted regular safety audits to identify potential hazards or risks within working environment.
Customer Service Representative
VXI Global Solutions
Tucson, AZ
10.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collected deposits or payments and arranged for billing.
General Warehouse Associate
HomeGoods Distribution Center
Tucson, AZ
03.2021 - 10.2022
- Cleaned work area at the end of each shift, including sweeping floors and removing debris from dock area.
- Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
- Assisted with physical inventories by counting stock items and reconciling actual stock count to computer-generated reports.
- Followed safety regulations while operating machinery and handling hazardous materials.
- Performed cycle counts of product in inventory to maintain accurate stock levels and identified discrepancies for investigation.
- Provided assistance to other departments when needed such as helping unload truck deliveries.
- Received and processed incoming shipments, verifying accuracy of items received against purchase orders.
- Inspected and tested equipment to ensure proper functioning prior to being placed in inventory.
- Organized warehouse areas by moving materials into designated locations using hand trucks or pallet jacks.
- Assembled customer orders from stock and packaged them for shipment according to established procedures.
- Labeled containers, container tags, or products using marking tools such as labels or ink stamps.
- Checked expiration dates on products stored in the warehouse and rotated stock as needed.
- Maintained accurate records of all products shipped and received utilizing computerized tracking system.
- Conducted regular inspections of the facility's equipment to identify any potential issues or malfunctions.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Traced missing material and shipments through vendor and customer communications.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Education
High School Diploma -
Walden Grove High School
Sahuarita, AZ05-2017
Some College (No Degree) -
Pima Community College
Tucson, AZSkills
- Supply Chain Coordination
- Stock Control
- Logistics Planning
- Warehouse Operations
- Performance Monitoring
- Shipping Coordination
- Service Coordination
- Materials Management
- Shipment Tracking
- Data Entry
- Safety Management
- Equipment Inspection
- Continuous Improvement
- Teamwork and Collaboration
- Interpersonal Skills
- Active Listening
- Task Prioritization
- Reliability
- Self Motivation
Languages
English
Full Professional
Affiliations
- Hiking
- Cooking
- Reading
- Watching Movements
References
References available upon request.
Timeline
Stock Selection
Target Distribution Center
11.2023 - 12.2024
Machine Operator
Carclo Technical Plastics
04.2023 - 11.2023
Customer Service Representative
VXI Global Solutions
10.2022 - 02.2023
General Warehouse Associate
HomeGoods Distribution Center
03.2021 - 10.2022
High School Diploma -
Walden Grove High School
Some College (No Degree) -
Pima Community College