SARANGA SAMPATH KURAGAMA
Cedar Park,USA
Summary
Dynamic, results-driven management and customer service professional with over 15 years of experience in organizational leadership, operations management, and business development. Proven expertise in information systems management and troubleshooting, complemented by a strong background in banking financial products, risk management, and supply chain operations. Recognized for a strategic approach that drives efficiency and enhances customer satisfaction while fostering a culture of continuous improvement. Committed to leveraging skills to deliver exceptional results and support organizational growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Material Controller, Stock Room/Warehouse Department
EMD ELECTRONICS
Chandler, AZ
01.2022 - 01.2025
- Managed plant acceptance of incoming materials and issuing for production orders.
- Conducted daily reconciliation of stock and monthly physical inventory counts, as well as quarterly and annual audits.
- Communicated closely with suppliers and internal purchasing teams.
- Provided support and communicated with team members regarding location of physical inventory, as well as internal stockroom standards.
- Met production schedules in compliance with quality and safety standards, and regulations.
- Created record of physical inventory location based on classification and directed disposition. Investigated and resolved discrepancies with sense of urgency.
- Processed work orders and material requests for staging and stocking.
- Achievements
- Participated in developing product manufacturing processes for new product implementation projects.
- Attended team meetings and collaborated closely to discuss process improvements and development regarding work-in-process. Obtained management approvals for process changes prior to implementation.
Dispatcher for Amazon DSP
COYO AZ DELIVERIES
Chandler, AZ
01.2020 - 01.2022
- Managed daily operations and coordinated distribution of work and route assignment for team of 56 delivery drivers. Maintained 50 vehicles and scanning devices.
- Resolved issues regarding daily operations, undeliverable packages, and logistics changes. Conducted forecasting regarding daily activities.
- Trained teams in procedures, customer service, and effective delivery methods.
- Maximized daily route efficiencies through real-time tracking to ensure seamless customer experience. Quickly responded to delays or issues arising during transit.
- Maximized dispatch management system delivery efficiencies and inventory accuracy.
- Achievements
Business Consultant & Internet Marketing Coach
SELF-EMPLOYMENT
Phoenix, AZ
01.2011 - 01.2020
Supervisor, Merchant Acquiring Operations
DOHA BANK
Doha, Qatar
01.2006 - 01.2011
- Supervised, trained, and evaluated team of eight associates ensuring performance/metrics in daily operations. Oversaw opening of new accounts, transaction processing, and account reconciliation. Communicated clearly regarding expectations and provided one-on-one coaching monthly. Conducted recruiting and hiring interviews.
- Managed customer loyalty and card issuing programs providing operational support, User Acceptance Testing, guidelines, and customer service for merchant services.
- Supervised merchant installations and conducted training in configuration and troubleshooting for POS terminals.
- Managed MasterCard Internet Gateway system (MiGS)/Doha Bank Payment Gateway (DBPG) creations; Merchant Technical and Operational assistance; and Visa and MasterCard dispute resolution.
- Maintained accuracy & controls in POS/MiGS file processing, Merchant Parameter Settings, Loyalty operations, and merchant payment reconciliation.
- Leading commercial bank in Qatar, it provides a wide range of banking services both domestic and international. www.dohabank.com
- Achievements
- Led project and team of global team analysts to launch Dream Loyalty (first chip and server-based program in Qatar), an Internet Gateway system for local segments. Identified target market in competitive marketplace. Determined project specifications, purchased equipment, performed system checks, and ensured due diligence. Completed certification for Electronic Magnetic Verification (EMV).
- Participated as key team leader providing specifications and critical initiatives for card center. Established parameters, and supported Terminal Management System (POS), Prime & Online Systems, Loyalty functions, and special promotions.
- Served as key Member of American Express system implementation for Acquiring team.
Senior Fraud & Chargeback Analyst, Fraud Management Department. Call Center Analyst; Card Operations Analyst; and Teller
NATIONS TRUST BANK PLC
Sri Lanka
01.2002 - 01.2006
- Processed all retrieval and chargeback requests per American Express Global Network Services (AEGNS). Reconciled all accounts for Dispute Management Department. Resolved customer complaints for merchant transaction disputes in highly effective and efficient manner.
- Supervised fraud monitoring operations team in document management and due diligence.
- Monitored, investigated, and reported fraudulent transactions and activities to various local/international business segments.
- Provided classroom and one-on-one training in operational guidelines to merchants and internal staff in current fraud trends and market activities.
- Leading commercial bank in Sri Lanka. www.nationstrust.com
Junior Executive, Merchant Service Dept.; and Call Center Management
STANDARD CHARTERED BANK
Sri Lanka
01.2000 - 01.2002
- Conducted new business development, managed new merchant relationships, and ensured that needs of existing customer base were met. Coordinated product launch and branding and implemented customer awareness campaigns.
- Developed merchant feasibility and profitability reports. Consistently monitored business growth and reviewed service commission rates.
- Conducted negotiations with merchants regarding loyalty programs, as well as seasonal offers, deals, and business promotions.
- Performed cross-selling of credit cards, banking products, and solutions to prospective customers. Supported card center staff handling merchant inquiries.
- Provided support to merchants regarding issues including terminal breakdowns.
- Supervised all off-site ATMs and safe locker combinations.
- Served as Team Leader for 2006 Disaster Relief Center managing international customer service operation.
- Https://www.sc.com/lk
Education
Candidate for Master of Business Administration Degree -
UNIVERSITY OF SUNDERLAND
UK06-2027
High School - undefined
Royal College
Colombo, Sri Lanka01-2000
Skills
- BANKING
- SUPPLY CHAIN MANAGEMENT
- Retail Banking/Finance Operations
- Inventory Mgt & Auditing
- Team & Customer Training
- Presentations/Product Launch
- Account/Client Relations Mgt
- Strategic Planning/Workflow Mgt
- Technical Projects & Services
- Supply Chain & Material Mgt
- Process Improvement
- Business Acquisitions
- Warehouse operations
- Logistics planning
- Demand forecasting
- Supply chain coordination
- Production scheduling
- Stock control
Certification
- College of North Atlantic Qatar (CNAQ), Project Management Certificate, 2011
- Institute of Bankers of Sri Lanka, Intermediate State Certified in Business Communication & Principles of Marketing, 2003.
- ICT Qatar, Certified in Customer Disputes, Stress & Conflict Management; & Call Center Formation, 2008.
- International Olympic Committee (IOC), Sports Administration Course, Branding & Marketing & Player Management, 2002.
- Doha Bank, Implementation of Dynamic Currency Conversion (DCC), 2011.
- Doha Bank, Payment Card Industry (PCI) Data Security Standards (DSS) Certification & Implementation Program by SISA India, 2010.
- American Express, Effective Fraud Monitoring & Dispute Resolution, 2005.
- Becoming American Express, Brand & Vision, Global Network Services, 2004
- Visa International, Merchant Acceptance Practice, 2001.
Timeline
Material Controller, Stock Room/Warehouse Department
EMD ELECTRONICS
01.2022 - 01.2025
Dispatcher for Amazon DSP
COYO AZ DELIVERIES
01.2020 - 01.2022
Business Consultant & Internet Marketing Coach
SELF-EMPLOYMENT
01.2011 - 01.2020
Supervisor, Merchant Acquiring Operations
DOHA BANK
01.2006 - 01.2011
Senior Fraud & Chargeback Analyst, Fraud Management Department. Call Center Analyst; Card Operations Analyst; and Teller
NATIONS TRUST BANK PLC
01.2002 - 01.2006
Junior Executive, Merchant Service Dept.; and Call Center Management
STANDARD CHARTERED BANK
01.2000 - 01.2002
High School - undefined
Royal College
Candidate for Master of Business Administration Degree -
UNIVERSITY OF SUNDERLAND