Trevor Swain
Goodyear,AZ
Summary
Versatile Medical Support Specialist and Manger skilled in handling data, technical/operational issues, physician retention and relationship building. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering over a decade of experience/contacts in the Phoenix, Arizona area with the motivation to achieve maximum results based off my own dedication, contributions and work ethic. I believe I would thrive in this position and would be highly motivated to learn, grow and work towards the goal to be a Territory Sales Manager.
Overview
12
12
years of professional experience
Work History
Endoscopy Support Specialist
Olympus
11.2022 - Current
- Provide educational in-services to account managers and clinical staff on proper use, care and handling, and reprocessing of equipment .
- Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Utilize performance reports and internal systems to track customer requests, repair trends, and contract consumption to provide recommendations to account staff.
- Provide feedback to sales and engineering team on customer needs and issues for enhancements.
- Track and document customer interactions in customer relationship management system to maintain accurate records.
Endoscopy and Pain Management Manager
Abrazo Arrowhead Campus
04.2012 - 11.2022
- Managed the daily operations of the Endoscopy unit
- Focused on physician retention and satisfaction to fully utilize block times and increase procedural case load.
- Served as a resource for physicians during procedures by providing case support.
- Created daily logs and quality checks to comply with administrative infection control and quality teams.
- Implemented inventory-management strategies to maximize availability and decrease waste.
Education
Bachelor of Science - Business
Southern New Hampshire University
Hooksett, NH11.2025
Associate of Science - Science
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2013
Skills
- Building and Maintaining Relationships
- Motivated and Driven to Achieve Maximum Results
- Physician Retention and Satisfaction Strategies
- Interpersonal Communication Skills
- Developing Business Plans
- Customer Account Management
- Medical Terminology
- Critical Thinking
- Facilitating Daily Operations and Time Utilization for Optimal Efficiency
Timeline
Endoscopy Support Specialist
Olympus
11.2022 - Current
Endoscopy and Pain Management Manager
Abrazo Arrowhead Campus
04.2012 - 11.2022
Bachelor of Science - Business
Southern New Hampshire University
Associate of Science - Science
Maricopa Community Colleges - Estrella Mountain Community College
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