Trevor Brooks
Technical Support
Remote,FL
Summary
Dynamic Technical Support Engineer with a proven track record at First Advantage & PrintScan, adept in Azure and Remote Systems Management, with light experience in cloud security. Championed the addition of DevOps practices in the Technical Support, Sales, and Customer Success departments, enhancing team collaboration and efficiency. Skilled in scripting for automation, and delivering exceptional customer service while driving cross-team collaborations for operational improvements and timely project completions.
Overview
17
17
years of professional experience
Work History
Technical Support Engineer
First Advantage
09.2022 - Current
- Familiarity with Azure/Entra Systems, Roles Management, and Cloud Security.
- Some Experience with Cloudflare DNS Management and Troubleshooting.
- Championed the adoption of DevOps methodologies within the team, leading to greater collaboration, increased efficiency, and faster project completion.
- Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Streamlined deployment processes with the integration of automation tools and best practices.
- Created custom scripts to automate repetitive tasks, increasing efficiency within the team.
- Managed multiple projects concurrently, ensuring timely completion within budget constraints.
- Documented faults and bugs for referral to development staff for use in updates.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Site Support Technician
Martin County School District
06.2020 - 10.2022
- Delivered comprehensive training sessions to end-users, boosting their confidence in using various systems and applications.
- Assisted in the successful implementation of new technologies, contributing to increased operational efficiency at multiple sites.
- Provided crucial on-site technical assistance during critical system upgrades, minimizing disruptions to operations.
- Established clear channels of communication between helpdesk personnel and IT staff to streamline support process.
- Coordinated effectively with vendors for equipment repairs, ensuring minimal delays in restoring functionality.
Junior System Administrator
A1 Industries
01.2018 - 02.2020
- Conducted regular audits of IT assets, ensuring proper inventory management and license compliance.
- Analyzed system logs for identifying potential issues before they escalated into larger problems.
- Managed user accounts, permissions, and access controls to maintain a secure computing environment.
- Provided top-notch customer service by promptly addressing helpdesk tickets and user inquiries.
- Assisted in the evaluation of new software solutions for compatibility with existing infrastructure requirements.
- Managed KnowBe4 Security Training and Anti-Phishing campaigns
Samsung Consultant
Samsung - Mosaic
05.2014 - 12.2017
Cashier
Publix
02.2009 - 05.2014
Education
Associate of Arts - Graphic And Interactive Design
Indian River State College
Ft. Pierce, FL 06.2011 - 06.2014
High School Diploma -
Lincoln Park Academy
Fort Pierce, FL 08.2004 - 05.2011
Skills
Testing and debugging
Scripting languages
Basic NET & C# development for automation tools
XML and JSON handling
Adaptability and flexibility
Timeline
Technical Support Engineer
First Advantage
09.2022 - Current
Site Support Technician
Martin County School District
06.2020 - 10.2022
Junior System Administrator
A1 Industries
01.2018 - 02.2020
Samsung Consultant
Samsung - Mosaic
05.2014 - 12.2017
Associate of Arts - Graphic And Interactive Design
Indian River State College
06.2011 - 06.2014
Cashier
Publix
02.2009 - 05.2014
High School Diploma -
Lincoln Park Academy
08.2004 - 05.2011